Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joseph Ranocchia

Bel Air,MD

Summary

Shift Supervisor at Chick-fil-A with proven expertise in employee training and cash handling. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Skilled in operations management, ensuring efficient team performance during peak hours while maintaining workplace safety. Committed to fostering a collaborative and positive environment that drives success.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Chick-fil-A
01.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Managed teams of over 20 people scheduled at a time

Interior Finisher Assistant

ProCo Enterprises
06.2021 - 01.2023
  • Collaborated closely with clients to understand their design preferences, ensuring tailored solutions that met their unique needs.
  • Skillfully performed repairs and touch-ups on existing finishes to restore them to their original condition or better.
  • Consistently maintained a clean and organized workspace to minimize disruption to clients'' lives during the finishing process.
  • Prepared work area, tools and equipment for job site.

Food Preparation Worker

GUS'S Pizza & Subs
06.2020 - 06.2021
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Packaged and stored food products following proper handling and preservation methods.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

High School Diploma -

Patterson Mill High School
Bel Air, MD
06-2022

Skills

  • Employee training
  • Cash handling
  • Team management
  • Customer service
  • Store operations
  • Communication skills
  • Task delegation
  • Workplace safety
  • Operations management
  • Training and mentoring
  • Schedule management

Accomplishments

Earned Employee of the Month Award in April 2023

Won "MVP" in 2023, given to an employee who sets a great example and shows great leadership and dedication

Timeline

Shift Supervisor

Chick-fil-A
01.2023 - Current

Interior Finisher Assistant

ProCo Enterprises
06.2021 - 01.2023

Food Preparation Worker

GUS'S Pizza & Subs
06.2020 - 06.2021

High School Diploma -

Patterson Mill High School

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Joseph Ranocchia