James Major
Davenport,FL
Summary
hello, my name is James Major. I enjoy doing criminal justice and information in digital technology. Dealing with computer programming or software technician do an operations or HR customer service thank you.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dennys Restraunt
08.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Cinemark
11.2021 - 05.2023
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Highschool Dimploma - Customer Service Management
Ridge Community High School
Davenport, FL05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Microsoft Outlook
- Customer Relationship Management (CRM)
Certification
- High school diploma computer software certification
Timeline
Customer Service Representative
Dennys Restraunt
08.2023 - 12.2023
Customer Service Representative
Cinemark
11.2021 - 05.2023
Highschool Dimploma - Customer Service Management
Ridge Community High School
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