James Markley
Buffalo,New York
Summary
Hardworking Stagehand with expertise in technical setup and set construction. Exemplary physical stamina and lift capacity of up to 60 pounds. Team player with excellent listening and communication skills. More than twenty years of experience in business communications, client management, corporate training and customer support. Highly proficient in written and oral communications.
Overview
21
21
years of professional experience
Work History
Stagehand
IATSE, Alliance of Theatrical
BUFFALO, NY
10.2019 - Current
- Loading and unloading trailers for the installation of sets
- Setting up visual displays and rigging electrical wiring and lighting
- Managing computer linked feeds and conducting sound level checks
Team Lead
HIOPERATOR
BUFFALO, NY
03.2019 - 11.2019
- Worked closely with account managers and clients to implement strategies that successfully met customer needs
- Managed incoming support tickets for clients to ensure policies were being properly represented
- Analyzed work flows for technical errors and determined if they needed to be sent to the Chief Technical Officer (CTO) for review
- Maintained communication with wait staff and kitchen team to expedite service
- Assisted with staff training regarding specialty wines, spirits and cocktails
- Planned themed events and assisted with menu development and signature cocktails
Bartender
THE BUFFALO CLUB
BUFFALO, NY
11.2015 - 11.2018
- Maintained communication with wait staff and kitchen team to expedite service
- Assisted with staff training regarding specialty wines, spirits and cocktails
- Planned themed events and assisted with menu development and signature cocktails
- Tracked sales and inventory to make sure all mixers and liquor were stocked correctly
QA Specialist / Trainer
INSTALLS INC
BUFFALO, NY
05.2008 - 10.2017
- Worked with the HR department to create training materials that encompassed skills the agents would utilize daily in their roles
- Administered training materials to new and existing agents
- Conducted and analyzed assessments to gauge the skill level of agents and improve training process
- Actively participated in vendor calibration sessions to ensure training matched our clients' expectations
Bartender
ROHALL'S CORNER
BUFFALO, NY
03.2010 - 08.2015
- Bartended during fast paced weekend night shifts and live music performances
- Increased sales by over 25% on regular shifts and maintained bar point-of-sale with accurate tabs and receipts
- Provided draught/bottled beer, wines, and mixed drinks with extra care and knowledge of the 'regulars' orders
- Educated guests on the intricacies of Eastern European beers and wines to enhance customer experience
Education
BACHELOR OF ARTS - ENGLISH LITERATURE
SUNY BROCKPORT
Skills
COMPUTER SKILLS
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Zendesk CRM
WORK SKILLS:
- Communication Strategy Development
- Preventive Maintenance
- Construction Procedures
- Operational Safety
OFFICE SKILLS:
- Human Resources Department Processes
- Training Employees
Timeline
Stagehand
IATSE, Alliance of Theatrical
10.2019 - Current
Team Lead
HIOPERATOR
03.2019 - 11.2019
Bartender
THE BUFFALO CLUB
11.2015 - 11.2018
Bartender
ROHALL'S CORNER
03.2010 - 08.2015
QA Specialist / Trainer
INSTALLS INC
05.2008 - 10.2017
BACHELOR OF ARTS - ENGLISH LITERATURE
SUNY BROCKPORT