JAMES MASTERS
Gadsden,AL
Summary
Results-driven customer service and operations professional with over 15 years in retail, merchandising, inventory management, and team leadership. Demonstrated ability to advance through positions of increasing responsibility by delivering reliable performance and maintaining operational standards. Skilled in managing financial transactions, training staff, and utilizing digital business systems in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Truck & Inventory Specialist / Senior Leader
Chick-fil-A
Gadsden, AL
09.2025 - Current
- Manage daily inventory operations, including receiving, breaking down, organizing, and properly storing overnight deliveries.
- Maintain accurate inventory counts, product rotation, and organized storage areas.
- Complete daily inventory counts and determine and place orders for food, packaging, and operational supplies needed for continued business operations.
- Utilize iPads and digital inventory and ordering systems for daily counts, order placement, and operational tasks.
- Train and coach team members on inventory procedures, product rotation, organization, and operational standards.
- Serve as Drive-Thru Team Captain, directing team members and overseeing daily operations to ensure efficient service and a positive customer experience.
- Handle customer transactions, including accepting payments and accurately providing change from an assigned cash till while maintaining cash accountability.
- Monitor operations to ensure team members follow company policies, procedures, and service standards.
- Supervise team members during daily operations while addressing operational needs and maintaining company standards.
- Maintain ServSafe Manager Certification and ensure food-safety and sanitation standards are consistently followed.
- Helped the restaurant achieve its best monthly food-cost performance in the store's history while serving as Truck & Inventory Specialist.
- Played a key role in the transition from a single-lane to dual-lane drive-thru, helping the restaurant adapt its operations to increased capacity and changing workflows.
- During tenure as Truck & Inventory Specialist, the restaurant received the Guardian of the Brand Award, one of Chick-fil-A's highest recognitions.
Team Leader
Chick-fil-A
Gadsden, AL
03.2024 - 09.2025
- Led groups of crew members and Certified Trainers within assigned areas of the restaurant.
- Directed daily operations, delegated responsibilities, and provided coaching and support to team members.
- Helped ensure team members followed company procedures, quality standards, and customer-service expectations.
- Assisted leadership in maintaining efficient workflow and resolving operational challenges.
Certified Trainer
Chick-fil-A
Gadsden, AL
12.2023 - 03.2024
- Trained and developed new crew members in restaurant procedures, operational standards, and customer service.
- Provided hands-on coaching and feedback to help new team members successfully transition into their roles.
Crew Member
Chick-fil-A
Gadsden, AL
08.2022 - 12.2023
- Provided customer service and supported daily restaurant operations across multiple areas of the business.
- Maintained high standards for food safety, cleanliness, accuracy, and hospitality.
- Worked effectively as part of a fast-paced team while adapting to changing operational needs.
Account Merchandiser
Buffalo Rock Pepsi Company
Gadsden, AL
02.2015 - 07.2022
- Managed an assigned route of grocery store accounts, ensuring Pepsi products were properly stocked, rotated, and presented.
- Unloaded and broke down pallets of merchandise and distributed products throughout each store.
- Stocked and maintained beverage coolers, beverage aisles, promotional displays, and other designated merchandising areas.
- Maintained organized backrooms and ensured merchandise was stored in designated locations.
- Worked independently to efficiently complete assigned routes while maintaining strong attention to detail and meeting store expectations.
Cashier / Team Member
Jack's Family Restaurants
Gadsden, AL
01.2010 - 02.2015
- Provided friendly and efficient customer service while processing customer orders and handling cash transactions.
- Operated cash registers and accurately handled cash and other payment methods.
- Assisted with multiple areas of restaurant operations while maintaining company standards.
- Prepared and served food while following food-safety and operational procedures.
- Maintained a clean, organized, and welcoming environment for customers and team members.
Education
Food Handling And Hospitality Course
Gadsden State Community College
Gadsden, AL 07.2025 - 07.2025
Hokes Bluff High School
Hokes Bluff , ALSkills
- Digital inventory systems
- Inventory Management & Control
- Inventory accuracy
- Food Safety & Sanitation
- ServSafe Management
- Cash Handling & Transaction Accuracy
- Operational Leadership
- Leadership & Team Supervision
- Employee training
- Customer relationship management
- Digital Device Utilization
- Vendor coordination
- Problem solving
- Product organization
- Attention to Detail
- Time Management & Independent Work
Timeline
Truck & Inventory Specialist / Senior Leader
Chick-fil-A
09.2025 - Current
Food Handling And Hospitality Course
Gadsden State Community College
07.2025 - 07.2025
Team Leader
Chick-fil-A
03.2024 - 09.2025
Certified Trainer
Chick-fil-A
12.2023 - 03.2024
Crew Member
Chick-fil-A
08.2022 - 12.2023
Account Merchandiser
Buffalo Rock Pepsi Company
02.2015 - 07.2022
Cashier / Team Member
Jack's Family Restaurants
01.2010 - 02.2015
Hokes Bluff High School