James Matush

• Developed processes to maximize efficiency in warehouse operations including: inventory management, inbound/outbound traffic, logistics and warehouse space consolidation.
• Managed personnel including a Warehouse Manager, 4 Floor Supervisors, Traffic Manager and Customer Service Manager.
• Managed 3 separate warehouses. Storage, Drop Ship Center and Wholesale Casepack Ship Center.
• Over 30 years experience in fashion industry including 20 specifically in Footwear.
• Produced SOPs to document workplace procedures and optimize productivity through standardization throughout the entire business process flow of company.
• Managed scheduling, training and inventory control using quarterly cycle counts and year end physical inventory.
• Helped transition the company into updated ERP with a cloud based WMS.
• Improved morale and management communication by creating employee recognition and rewards practices while maintaining adherence to all state regulations.
• Updated upper management with reporting and operation activities and made several improvements in operational flow.
• Oversaw financial management and budget management for Operations Department including but not limited to 3 warehouses.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Improved overall business process management by executing, measuring and monitoring KPIs.
• Oversee and direct all operational aspects of the organization, including personnel, budgeting, and strategic planning.
• Liaise with other departments to ensure smooth operations and efficient workflow.
• Manage and coordinate the development and implementation of operational plans
• Responsible for inventory control and maintenance, and ensuring accuracy of all shipments

***Achievements***

Reduced company operating expense by $2.,500,000 per year with more efficient operating procedures and business process including the below:

1. Combining two drop ship fulfillment centers into one fully functioning drop ship center for all brands/trading partners.

2. Created proper return procedures for faster return of inventory for more accurate reporting and increased sales.

3. Cross trained employees in all departments and ceased using temp agencies.

4. Streamlined job performance efficiency by writing job descriptions and standard operating procedures for all departments.

5. Created a functional hierarchy by implementing a company organization chart.

6. Reduced departmental redundancy by creating proper business processes.

8. Suggested and helped transition company to a cloud based ERP system.

9. Negotiated lower costing small parcel package contracts and increased speed to market and shipping volume in both dollars and product through correct procedure implantation for website retail shipping.

10. Reviewed all vendor contracts and reduced department expense.

• Tracked data to forecast requirements and determine appropriate reorder points for optimal inventory levels.
• Generated insights into purchasing decisions by analyzing and mapping data about sales trends and customer preferences.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Coordinated work schedules and distributed tasks to 5 employees in Allocations department.
• Examined inventory levels on regular basis, verifying supply adequacy against expected sales.
• Assessed data reports on store purchases to better understand popular and unpopular merchandise.
• Exceeded specific team goals, partnering with staff to share and implement best practices.
• Teamed with freight forwarder to verify correct times to reduce delayed or early bookings.
• Monitored tariffs and customs regulations, reducing risk of delayed shipments.

• Designed both operational and sales strategies to improve business process efficiency and revenue retention.
• Trained, managed and motivated employees to promote professional skill development.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Hired, coached and mentored team of 8 sales representatives.
• Managed Customer Service and Office Personnel.
• Created a cost matrix to capitalize and grow profit margin.
• Managed scheduling, training and inventory control.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Oversaw financial management, budget management, accounting and payroll activities.