James McCoy
Opelika,A:
Summary
Accomplished HFC Supervisor with a proven track record at Mediacom Communications, enhancing team productivity and efficiency through expert staff management and analytical thinking. Dedicated to open, communicative culture where employees feel empowered to contribute to company success. Since I joined Mediacom, Columbus went from 68.7% annualized trouble calls in June of 2023 down to 38.8% annualized trouble calls in March of 2024. Columbus saw a reduction in trouble calls from 740 in June of 2023 down to 625 in the month of March of 2024. Columbus saw a MR reduction from 114 total MR jobs in June of 2023 down to 57 in March of 2024.
Overview
20
20
years of professional experience
Work History
HFC Supervisor
Mediacom Communications
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Field Ops Supervisor
Charter Communnications
08.2007 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Automotive Technician
Carl Gergory Ford
04.2004 - 08.2007
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
High School Diploma -
Opelika High School
Opelika, AL05.2001
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Project Management
- Analytical Thinking
- Data Analysis
Timeline
HFC Supervisor
Mediacom Communications
06.2023 - Current
Field Ops Supervisor
Charter Communnications
08.2007 - 03.2023
Automotive Technician
Carl Gergory Ford
04.2004 - 08.2007
High School Diploma -
Opelika High School
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