Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

James McDonagh

Norwood,MA

Summary

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Overview

11
11
years of professional experience

Work History

Court Officer

Massachusetts Trial Court
West Roxbury, Massachusetts
09.2024 - Current
  • Transported defendants between prison facilities and courthouses for hearings or trials.
  • Assisted the judge by calling witnesses to testify, swearing them in, and ensuring they remain until excused.
  • Ensured courtroom security by maintaining order and decorum in the court.
  • Performed searches of individuals entering the courthouse for weapons or contraband items.

Associate Court Officer

Massachusetts Trial Court
Newton, Massachusetts
09.2023 - 09.2024
  • Ensured that all guests received prompt and courteous service.
  • Displayed a professional demeanor while interacting with members of the public.
  • Operated metal detectors to screen individuals entering the courthouse.
  • Conducted daily inspections of the courthouse to detect any safety or security issues.

Customer Experience Associate

Starship Technologies
Bridgewater, MA
05.2020 - 09.2023
  • Communicated with customers via phone, email and online chats.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members.
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.

Sales Associate

COMSOL
Burlington, MA
01.2015 - 03.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Bachelor of Arts - Communication Studies

Bridgewater State University
Bridgewater, MA
05.2023

Skills

  • First Responder certified
  • Customer Service
  • De-escalation Techniques
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Team collaboration
  • Safety procedures
  • Defensive tactics

Affiliations

  • Assistant coach for Bridgewater State University club lacrosse team
  • Served as President of the Bridgewater State University club lacrosse team from 2021-2022
  • Served as team captain of Dedham High School varsity lacrosse team from 2015-2017

Websites

Timeline

Court Officer

Massachusetts Trial Court
09.2024 - Current

Associate Court Officer

Massachusetts Trial Court
09.2023 - 09.2024

Customer Experience Associate

Starship Technologies
05.2020 - 09.2023

Sales Associate

COMSOL
01.2015 - 03.2020

Bachelor of Arts - Communication Studies

Bridgewater State University

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