James McDonald
Crowley,TX
Summary
Experienced professional focused on meeting or exceeding objectives seeking Police Communications Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
40
40
years of professional experience
Work History
Intern
Farmers Branch City Hall
Farmers Branch, TX
06.2022 - Current
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Collaborated in professional team to solve workflow issues.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
City Council
City Of Crowley
CROWLEY, TX
12.2020 - Current
- Fostered climate of collaboration between general public, city manager and members of city council.
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Business Owner
JMAC Backyard BBQ
CROWLEY, TX
03.2017 - 07.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Maintained up-to-date administrative records to monitor operational conditions.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Achieved financial savings through powerful cost reduction strategies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sergeant /Senior Deputy Constable
Tarrant County Sheriff's Office
Fort Worth, TX
06.1996 - 07.2021
- Confronted and resolved emergency and non-emergency situations.
- Protected life and property through enforcement of regulations and laws.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Performed general patrol services and provided traffic control.
- Managed crime scenes to protect personnel and preserve evidence.
- Provided crime prevention suggestions and recommendations.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Determined appropriate course of criminal prosecution by analyzing and evaluating information.
- Booked suspects into custody by processing mug shots and fingerprints.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Prepared and submitted incident reports regarding police activities and investigations.
- Delivered expert courtroom testimony to support 12 criminal cases
- TCIC/NCIC/TLETS Instructor
- Dispatcher/Dispatch Supervisor
Planning and Zoning Commissioner
City Of Crowley
Crowley, TX
05.2012 - 12.2020
- Reviewed Plans, Plats, Zoning Change request
- Made recommendations to City Council
- Worked on Master Thoroughfare Plan
Education
Master of Science - Public Administration
The University of Texas At Arlington
Arlington, TX08.2023
Bachelor of Science - Criminal Justice
The University of Texas At Arlington
Arlington, TX05.2016
Associate of Arts - Liberal Arts
Hill College
Hillsboro, TX05.2008
Skills
- Multitasking and Organization
- Microsoft Office
- Internal and External Communications
- Verbal and Written Communication
- Computer Skills
- Teamwork and Collaboration
- Strategic Planning
Timeline
Intern
Farmers Branch City Hall
06.2022 - Current
City Council
City Of Crowley
12.2020 - Current
Business Owner
JMAC Backyard BBQ
03.2017 - 07.2021
Planning and Zoning Commissioner
City Of Crowley
05.2012 - 12.2020
Sergeant /Senior Deputy Constable
Tarrant County Sheriff's Office
06.1996 - 07.2021
Master of Science - Public Administration
The University of Texas At Arlington
Bachelor of Science - Criminal Justice
The University of Texas At Arlington
Associate of Arts - Liberal Arts
Hill College