James McGlasson
HOLMES
Summary
Results-driven General Manager with expertise in operations management and team leadership. Proven track record in optimizing service delivery and enhancing customer relations, leading to increased client satisfaction and revenue growth.
Overview
2026
2026
years of professional experience
Work History
General Manager
Brookfield Bay Marina
Brookfield, CT
08.2023 - Current
- Directed daily operations, optimizing resource allocation and enhancing service delivery.
- Implemented marketing strategies to increase customer engagement and boost revenue streams.
- Oversaw staff recruitment, training programs, and performance evaluations to build a high-performing team.
- Developed and executed budgets, ensuring financial targets were met and operational efficiency was achieved.
- Fostered relationships with suppliers, negotiating contracts to secure favorable terms for the marina.
- Streamlined processes to improve customer service experience, resulting in increased client satisfaction rates.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Manager
Brookfield Bay Marina
Brookfield, CT
04.2002 - 08.2023
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Led team training initiatives to enhance service quality and operational efficiency.
- Developed process improvements that streamlined workflows and reduced turnaround times.
- Oversaw inventory management, optimizing stock levels to meet customer demands effectively.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Real-estate Sales & Apartment Manager
McGlasson Realty/Modulars By McGlasson
Carmel/Fishkill NY
1982 - 2002
Education
High School Diploma -
Carmel High School
Carmel, NYSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Customer relations
Timeline
General Manager
Brookfield Bay Marina
08.2023 - Current
Service Manager
Brookfield Bay Marina
04.2002 - 08.2023
Real-estate Sales & Apartment Manager
McGlasson Realty/Modulars By McGlasson
1982 - 2002
High School Diploma -
Carmel High School