JAMES MCGRATH
Islip,NY
Summary
Dedicated manager with a robust background in team leadership and operational excellence, developed through military service in the United States Navy and experience in the family trucking business. Proven ability to empower employees to take ownership of their roles while consistently meeting customer expectations. Diligent trainer and mentor, adept at implementing motivational strategies that enhance employee performance and drive results. Strong analytical skills complement a deep understanding of industry best practices, market trends, and regulatory requirements, ensuring effective business planning and problem-solving.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
23
23
years of professional experience
Work History
Operations Manager/ Speciality Manager
The Home Depot Inc
2023.01 - Current
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Implemented cost-saving initiatives that improved operational efficiency across multiple departments.
- Developed training programs for new staff, enhancing team performance and service delivery.
- Analyzed performance metrics to identify areas for improvement and optimize workflow efficiency.
- Fostered strong relationships with vendors to negotiate better pricing and improve supply chain reliability.
- Mentored junior managers, promoting professional development and leadership skills within the team.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
DM Wood Department
Floor And Decor
2021.08 - 2023.01
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Assistant Store ManagerAssistant Store Manager
Lowes HomeLowes Home
2009.01 - 2021.08
- The merchandising Asm is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowes in store experience
- The merchandising Asm provides full leadership over the store, coaches and trains associates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every daily to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Service Manager
Eddys LIRV Center
2003.07 - 2009.10
- I worked with the technicians and support the team for achieving customer satisfaction, revenue generation and long term service and parts goals.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by [Number]%.
- Followed up with customers during and after installations to verify satisfaction.
Education
US Navy
1990
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Commack High School NorthCommack High School North High SchoolHigh School
1987
Skills
- Proper Storage Procedures
- Verbal and Written Communication
- Attention to Detail
- Fast-Paced Environment
- Working Quickly
- Customer Service
- Productivity and Efficiency
- Interpersonal Skills
- Working with Diverse People
- Covid-19 Safety Protocols
- Team Oriented
- Accurate Cash Handling
- Work Assignments
- Suggestive Selling
- Staff Motivation and Discipline
- Work Coordination
- Establishing Procedures
- Brand Loyalty
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
Timeline
Operations Manager/ Speciality Manager
The Home Depot Inc
2023.01 - Current
DM Wood Department
Floor And Decor
2021.08 - 2023.01
Assistant Store ManagerAssistant Store Manager
Lowes HomeLowes Home
2009.01 - 2021.08
Service Manager
Eddys LIRV Center
2003.07 - 2009.10
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Commack High School NorthCommack High School North High SchoolHigh School
US Navy
Classic car restoration
I enjoy restoring and driving classic muscle cars and trucks . I am currently restoring a 1969 Oldsmobile Cutlass . I share my passion with my two boys , James and Connor and have two more builds of a classic cars in our future. Each son wants their own classic car . We will build them together.