James McGuire
Kanab,UT
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
22
22
years of professional experience
2000
2000
years of post-secondary education
Work History
Customer Experience Agent
Amare Global
Lehi, Utah
01.2023 - Current
- Assisted customers with product inquiries and order issues.
- Provided timely and accurate information regarding shipping and delivery options.
- Collaborated with team members to enhance customer service processes.
- Engaged with customers through multiple communication channels effectively.
- Communicated with customers via phone, email and online chats.
- Documented all customer conversations in the database system accurately and thoroughly.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
Store Manager
Lifestorage
Queen Creek, Arizona
03.2021 - 08.2023
- Managed daily operations of storage facilities ensuring customer satisfaction.
- Supervised staff to maintain efficient workflow and high service standards.
- Implemented safety protocols to promote a secure environment for customers and employees.
- Resolved customer inquiries and complaints promptly to enhance overall experience.
General Manager
CubeSmart
San Tan Valley, Arizona
11.2017 - 03.2021
- Managed daily operations of storage facilities to ensure optimal performance.
- Developed and implemented strategies for improving customer service experiences.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Detention Officer
Maricopa County Sheriff’s Office
Phoenix, Arizona
03.2004 - 11.2015
- Supervised inmate behavior and maintained order within detention facilities.
- Conducted regular safety inspections and ensured compliance with policies.
- Managed intake and release processes for detainees efficiently.
- Documented incidents and maintained accurate reports of daily activities.
- Responded to emergencies, utilizing crisis intervention techniques when necessary.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
Education
Associate of Arts -
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ 08.2015 - 12.2019
Thomas Edison Preparatory School
Tulsa, OKSkills
- Customer relationship management
- Order processing
- Data entry
- Complaint resolution
- Effective communication
- Problem solving
- Database research
- Complaint handling
- CRM software
- Reliability
- Professional phone voice
- Computer skills
Affiliations
- Served a 2 year Spanish speaking mission for the Church of Jesus Christ of Latter-Day Saints.
- Serve in a secretarial position within my church.
Accomplishments
- Achieved the highest rank in the Boy Scouts of America as an Eagle Scout.
References
References available upon request.
Timeline
Customer Experience Agent
Amare Global
01.2023 - Current
Store Manager
Lifestorage
03.2021 - 08.2023
General Manager
CubeSmart
11.2017 - 03.2021
Associate of Arts -
Maricopa Community Colleges, Chandler-Gilbert Community College
08.2015 - 12.2019
Detention Officer
Maricopa County Sheriff’s Office
03.2004 - 11.2015
Thomas Edison Preparatory School