James Mcillece

• Promotion to a hybrid customer success and sales role, combining previous responsibilities with added sales duties and book of business.

• Closely monitored account metrics, engaging customers to enhance product/service value.
• Ensured consistent satisfaction through holistic relationship management.
• Analyzed feedback for actionable insights, conducted market research for trend awareness.
• Expertly managed contract renewals, identified mutually beneficial upsell opportunities, and led partners to goal attainment.

Oversaw account metrics, engaged customers proactively to optimize product use for their goals, gather and share feedback, and manage contract renewals and upsell opportunities.

• Scoir ambassador to college partners in their pursuit to more effectively reach perspective students
• My primary goal, through the Scoir platform, is to enable colleges to sustainably & efficiently reach their recruitment goals.

• Collaborated, coordinated, built and maintained relationships with alumni, university representatives, high schools and the community while counseling and advising future or perspective students.
• Developed and implemented recruitment strategy to reach both top preforming and underrepresented students; increasing applications and enrollment (from my territory).
• Managed updated, and maintained territorial data.