Open To Work
BARBARA STEFFES
Traverse City,MI
Summary
Versatile account manager driving revenue growth through strong customer relationships. Identifies opportunities and resolves challenges with innovative solutions. Ensures timely order implementation for optimal service delivery and client satisfaction.
Overview
26
26
years of professional experience
Work History
LEAD CUSTOMER SUCCESS MANAGER
AT&T
04.2024 - 06.2025
- Led customer onboarding and training sessions, facilitating smooth transitions and accelerating time-to-value.
- Cultivated strong client relationships to identify and address specific needs and concerns.
- Developed and updated customer success plans tailored to individual accounts, enhancing customer engagement.
- Collaborated with cross-functional teams to address customer issues effectively.
LEAD ACCOUNT MANAGER III
AT&T
01.2015 - 04.2024
- Managed account strategies, aligning customer needs with business goals for optimal outcomes.
- Led client relationships, enhancing satisfaction and driving retention.
- Coordinated cross-functional teams to deliver seamless client solutions.
- Developed proposals and presentations that effectively communicated new service offerings to clients.
STRATEGIC ACCOUNT MANAGER II
AT&T
01.2009 - 01.2015
- Managed strategic relationships with key accounts, enhancing customer satisfaction and loyalty.
- Facilitated regular business reviews, aligning client expectations with company offerings and strengthening partnerships.
- Developed account plans that addressed client needs and business objectives.
- Coordinated contract negotiations, achieving agreements that satisfied both client needs and company goals.
FIELD MARKETING MANAGER
AT&T
01.2007 - 01.2009
- Created marketing strategies that increased brand visibility and improved customer engagement.
- Defined marketing offerings and strategies based on customer insights and business needs.
- Aligned marketing efforts with business objectives through collaboration with sales teams.
SALES SUPPORT MANAGER
AT&T
01.2005 - 01.2007
- Coordinated cross-team sales support initiatives, enhancing customer experience and satisfaction.
- Managed order processing and inventory management to ensure timely fulfillment.
- Troubleshot customer issues related to products and services, improving resolution times and customer satisfaction.
- Organized regular meetings to align on product updates and sales strategies, fostering collaboration and proactive planning.
MULTIPLE POSITIONS
AT&T
01.1999 - 01.2005
- Call Center Service Representative, Call Center Manager, Call Center Technical Support.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Executed daily responsibilities with accuracy and efficiency.
Education
Bachelor of Science - Business Administration
Wayne State University
Detroit, MISkills
- Account management
- Customer retention
- Proposal development
- Contract negotiation
- Cross-functional collaboration
- Conflict resolution
- Relationship building
Professional Highlights
- Account management support responsibility for large customer base of accounts billing over 75 million dollars in annual revenue at AT&T per year while identifying ideal voice, data, cloud and BVOIP solutions to major domestic and international markets.
- Responsible for pre-sales pricing on all products including customized pricing process end to end, financial input on RFP's and contracting goals for AT&T customers while reviewing contracts for accuracy and addressing any contract language that needs to be changed for the client.
- Earned the 2012 AT&T Global Award Diamond Club, 2017 AT&T Global Excel to Sell Award, 2020 Global Excel to Sell Award and several other recognition awards while as a sales leader and while in support of multiple sales center branches.
Work Preference
Job Search Status
Open to workLocation Preference
RemoteSalary Range
$70000/yr - $120000/yrTimeline
LEAD CUSTOMER SUCCESS MANAGER
AT&T
04.2024 - 06.2025
LEAD ACCOUNT MANAGER III
AT&T
01.2015 - 04.2024
STRATEGIC ACCOUNT MANAGER II
AT&T
01.2009 - 01.2015
FIELD MARKETING MANAGER
AT&T
01.2007 - 01.2009
SALES SUPPORT MANAGER
AT&T
01.2005 - 01.2007
MULTIPLE POSITIONS
AT&T
01.1999 - 01.2005
Bachelor of Science - Business Administration
Wayne State University