Double Major in Supply Chain Management and Entrepreneurship who seeks opportunities to gain knowledge and experience through an internship position.
Overview
6
6
years of professional experience
Work History
Server/Manager experience
Applebee's Grill and Bar
Ames
03.2023 - Current
Managed guest flow in restaurant to enhance dining experience
Monitored customer interactions to identify needs and ensure satisfaction
Collected and communicated customer orders to kitchen staff: Use the point-of-sale system to relay orders to the kitchen and service bar
Collaborating with other staff: Working with servers, kitchen staff, and management to ensure smooth operations
Answered phone calls, providing timely information and assistance to guests
Site Director
Urban Initiatives
Chicago
06.2023 - 09.2023
Collaborated with the Chicago Cubs to engage 100 adolescents in sports and social emotional program
Co-led project teams to develop strategies and execute plans effectively. and organize weekly meetings for approximately 10 site members
Oversaw staff and daily operations of program, ensuring smooth execution and adherence to schedule.
Ensuring the program adheres to all standards, including safety and cleanliness
Collaborated with Chicago Cubs to engage 100 adolescents in sports and social emotional programs, fostering community involvement and personal development.
Crew Member
Free Spirit Media's Industry
Chicago
06.2020 - 08.2020
Completed tasks assigned by supervisor to support team objectives
Managed social media accounts to engage audience and promote events
Coordinated event planning to ensure smooth execution and participant satisfaction
Shadowed professionals in media roles to understand industry practices
Learning technical skills related to the media industry
Gain hands-on experience and exposure in the media, film and television industry.
Education
Bachelor of Science - Supply Chain Management and Entrepreneurship
Multicultural Business Network, Member, 09/25-Present
Top Teens Chicago, 03/18-Present
Leadership Experience
Urban Initiatives, Chicago, IL, Site Director, 06/23, Collaborated with the Chicago Cubs to engage 100 adolescence in sports and social emotional program, Co-lead and organize weekly meetings for approximately 10 site members, Overseeing the staff and day-to-day operations of the program in order to make sure everything ran smoothly and we stayed on schedule, Ensuring the program adheres to all standards, including safety and cleanliness
Personal Information
Willing To Relocate: 1
Timeline
Site Director
Urban Initiatives
06.2023 - 09.2023
Server/Manager experience
Applebee's Grill and Bar
03.2023 - Current
Crew Member
Free Spirit Media's Industry
06.2020 - 08.2020
Bachelor of Science - Supply Chain Management and Entrepreneurship
<ul>
<li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li>
<li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li>
<li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li>
<li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li>
<li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li>
<li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li>
</ul> at Multiverse / AdoptionAI<ul>
<li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li>
<li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li>
<li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li>
<li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li>
<li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li>
<li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li>
</ul> at Multiverse / AdoptionAI