Kasey Morales
Houston,TX
Summary
Seasoned training and onboarding specialist with over 20 years in the hospitality industry, excelling in creating and implementing strategic training programs that enhance team efficiency and workplace culture. Demonstrates a proven ability to improve employee retention and satisfaction through effective communication, innovative training solutions, and a comprehensive understanding of operational needs. Skilled in cross-functional collaboration, with a track record of leading teams to success in various departments including sales, catering, and operations.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Onboarding Manager (Coordinator)/Owner Experience Manager
Vacasa, LLC
03.2017 - 05.2024
- Maintain a full and complete knowledge of all company operational processes and procedures, attend all training and activities for the impacted teams
- Foster and maintain self-development and promote innovations to improve current practices
- Collaborate proactively with individual team members to remove barriers to performance which could impact owner experiences, revenues and guest satisfaction
- Educating owners on the program and how it operates, training them on the tools available and using industry knowledge to guide them
- Led a team to develop and implement a technical training program, enhancing the skills of junior employees and filling key positions within the Florida team.
Sales and Catering Manager
Wyndham Hotel Group
05.2010 - 08.2016
- Included responsibilities for developing business plans, implementing sales and strategy, and collaborating on rate management strategies in a strategic consulting role.
- Facilitated efficient planning and execution of pre-arrival details with contracted groups including catering services, room layouts, guest preferences, and recreational pursuits.
- Maintained a professional demeanor while engaging with team members and clients
- Fostered positive connections to provide unparalleled guest service
- Offered empathetic and compassionate customer service to address concerns and achieve equitable resolutions for everyone.
- Worked alongside colleagues to develop stronger selling abilities and promote collaboration across teams
- Spearheaded new hire training plans and mentored team members, leading to improved sales strategies and exceptional team achievements.
Conference Manager
Gordon Research Conferences
01.2010 - 08.2016
- Conducted site training to maintain consistent guest experiences
- Counseled Conference chairs on the boundaries and possibilities of program creation, enabling informed decision-making and efficient progress
- Completed budget reports and logistical tasks in a timely manner, ensuring accurate submission to headquarters staff.
- Revolutionized customer service through a customer-centric approach and trained new employees, ensuring global consistency and high standards at 56 sites.
- Trained new employees on job expectations, requirements, and steps to success. Prepared them to function as conference managers at 56 global sites.
- Ensured program consistency and excited team members throughout consecutive conferences for a total duration of 12 weeks.
Education
Master’s degree - Adult Education and Training
University of Phoenix
06-2026
Bachelor of Arts - History
University of Houston Clear Lake
Houston, TX06-2006
Associates of Applied Science - Electronic Systems and Network Management
Microcomputer Technical Institute
Friendswood01-1994
Skills
Training and Development
- Training Facilitator
- Onboarding, Training, and Development
- Leadership Training and Development
- Communications Skills
- Instructional Design
- Employee Handbook Development
- Training Needs Analysis /Analytical Skills
- Employee engagement
- Talent Management
- Training Needs Analysis /Analytical Skills
Project and Process Management
- Change Management/Editing
- Process Improvement
- Program Modification
- Innovative
- Employee Handbook Development
- Project Management
- Change Management
- Mentoring
- Time Management
- Detail Oriented
- Teamwork
- Critical Thinking
Technical Skills
- Salesforce
- Stakeholder Management
- Confidential Document Control
- Organizational abilities
- Performance Tracking
- Cross-Functional Collaboration
HR Skills
- Succession Planning
- Hiring and Onboarding
- Dispute Mediation
- Goal Setting
- Microsoft Office
- Google Work Systems
- Corrective Action Planning
- Compliance
- Policy understanding
Certification
- Diversity, Equity and Inclusion Certification- Academy to Innovate Human Resources (2023)
- Learning and development Certification- Academy to Innovate Human Resources (2023)
- Workplace Health and Wellbeing Certification- Academy to Innovate Human Resources (2023)
- Organizations Development Continuing Education- Academy to Innovate Human Resources (2024)
- Talent Management and Succession- Academy to Innovate Human Resources (2024)
- Survey of Human Services Continuing Education- Houston Community College (2024)
- Project Management Continuing Education- Houston Community College (2024)
Quote
Life must be lived and curiosity kept alive. One must never, for whatever reason, turn his back on life.
Eleanor Roosevelt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Onboarding Manager (Coordinator)/Owner Experience Manager
Vacasa, LLC
03.2017 - 05.2024
Sales and Catering Manager
Wyndham Hotel Group
05.2010 - 08.2016
Conference Manager
Gordon Research Conferences
01.2010 - 08.2016
Master’s degree - Adult Education and Training
University of Phoenix
Bachelor of Arts - History
University of Houston Clear Lake
Associates of Applied Science - Electronic Systems and Network Management
Microcomputer Technical Institute
- Diversity, Equity and Inclusion Certification- Academy to Innovate Human Resources (2023)
- Learning and development Certification- Academy to Innovate Human Resources (2023)
- Workplace Health and Wellbeing Certification- Academy to Innovate Human Resources (2023)
- Organizations Development Continuing Education- Academy to Innovate Human Resources (2024)
- Talent Management and Succession- Academy to Innovate Human Resources (2024)
- Survey of Human Services Continuing Education- Houston Community College (2024)
- Project Management Continuing Education- Houston Community College (2024)
References
References available upon request.
Chaos Breeds Chaos
It is important to let people know that in life you have to learn to appreciate and expect certain things, for me there are two statements that I saw somewhere or perhaps heard. "Chaos Breeds Chaos". and "Organization is Paramount". I have learned that something will happen, no project is perfect and it is how you recover that sets you apart from other candidates. Jokingly calling these two statements together a daily mantra, and believe it or not, you will find that everything else come into clarity.
Chaos happens when there are multiple issues that pop up all at once. The guest experience team and and their management team are focused on each individual person in front of them, as they should. Unfortunately when moving to the next client it is evident that there will be a team onsite overnight at least to touch base with them and make sure that we keep them updated.
When opportunities are approached with an organized plan, complete with contingency plans there should be little that needs to be done other than deploying the program at the proper time and watching it from the wings, it is imperative to trust the preparation that you have been able to supply each dancer in the program.
No matter the metaphor or best practices this provides a great way to organize, review and QA work projects, not to humiliate, but rather to find a teaching moment that will help your team rise to the top tier in service to all.
References
References available upon request.
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