James M. Harbin
Niceville,FL
Summary
Seasoned flooring professional with extensive experience as Owner/Operator at Regal Flooring & Renovations and C.R.A.F.T. Specialized in high-quality carpet and hard surface installations. Proven track record in managing client relationships and delivering exceptional service. Successfully renovated multiple homes for profit, including complete gut and rebuild projects.
Overview
31
31
years of professional experience
3
3
Certifications
Work History
Owner/Operator
Regal Flooring & Renovations
Mary Esther, FL
01.2009 - 12.2023
- Carpet & Flooring Installation and Repair.
- Managed daily operations of flooring and renovation projects, ensuring timely completion and high-quality results.
- Developed project estimates and budgets for clients effectively.
- Oversaw hiring, recruiting, and onboarding of new employees to build a skilled and effective team.
- Own and operate business and do subcontract work locally.
- Ensured compliance with safety regulations and industry standards.
- Built strong client relationships through effective communication and service.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Maintained tools and equipment for projects to ensure operational efficiency and safety.
Maintenance Tech
Apartment Advantage Group
Panama City, FL
01.2020 - 01.2021
- 8 Apartment properties.
- Responded to emergency breakdowns swiftly, ensuring minimal disruption to residents.
- Addressed maintenance requests from residents and management.
- Operated commercial snakes and clog hogs for drain clearing, performed painting and turn-over tasks for new residents, including light electrical, flooring, and cabinetry work.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Operated hand and power tools to complete repairs.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Documented maintenance activities in company tracking system, enhancing communication and tracking of service requests.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
Subcontractor
01.2001 - 01.2008
- Managed job site operations and crew activities.
- Executed commercial and residential flooring jobs, ensuring quality and adherence to client specifications.
- Clarified project specifications and requirements through effective communication with clients, enhancing project alignment.
- Coordinated project schedules to ensure timely delivery of materials and services.
- Estimated project costs and submitted competitive bids to general contractors, facilitating project approvals.
- Developed strong relationships with local contractors to enhance collaboration opportunities.
- Mentored junior subcontractors on best practices and safety procedures.
- Promoted high level of customer service to maintain client satisfaction.
- Interacted with homeowners to understand the job specifics and expectations.
- Have experience in heatweld, flashcove, accomplished punch out.
- Used specialized tools to install ceramic tile and hardwood.
- Reviewed blueprints and drawings to determine level of assistance required to complete projects.
- Carpet/flooring Installer for local businesses.
Owner/Operator
C.R.A.F.T Carpet
Auburn, GA
01.1993 - 01.2000
- Carpet & Flooring Installation and Repair.
- Started and ran a successful carpet installation company.
- Oversaw daily operations, managing staff, sales, inventory, and accounting to ensure seamless business functionality.
- Managed daily operations of flooring and renovation projects.
- Had a crew on payroll and delegated duties on carpet installation jobs.
- Installed and repaired all types of hard-surface flooring: Ceramic tile, Sheet vinyl, Wood, Travertine stone, Porcelain, Laminates, VCT, etc.
- Measured, ordered supplies, cut materials, prepared floors, and glued down padding.
- Created accurate project estimates and budgets for clients, facilitating informed decision-making and project planning.
- Set pricing structures according to market analytics and emerging trends.
- Ensured compliance with safety regulations and industry standards.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Built strong client relationships through effective communication and service.
- Cultivated long-term customer relationships through exceptional service and prompt issue resolution.
- Served both residential and commercial clients in flooring installation.
Education
GED -
Niceville High School
Niceville, FL06-1981
Skills
Carpet installation
- Hard surfaces installation
- Porcelain installation
- Travertine stone installation
- Ceramic installation
- Wood installation
- Engineered wood installation
- Laminates installation
- Luxury sheet vinyl installation
- Commercial vinyl installation
- Heat weld
- Flash cove
- Paperwork management
- Plumbing
- Electrical
- Framing
- Painting
Work References
Available upon request.
Certification
OSHA 10-Hour General Industry and Health from University of Georgia Tech
Timeline
Maintenance Tech
Apartment Advantage Group
01.2020 - 01.2021
Owner/Operator
Regal Flooring & Renovations
01.2009 - 12.2023
Subcontractor
01.2001 - 01.2008
Owner/Operator
C.R.A.F.T Carpet
01.1993 - 01.2000
GED -
Niceville High School