Garrett Morgan
Arlington,TX
Summary
Safety-oriented maintenance worker offering several years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Texan Touch Handyman Services
Arlington , Tx
02.2018 - Current
- Oversaw customer service interactions to ensure satisfaction and address concerns.
- Built strong relationships with clients through effective communication and follow-up.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Devised and implemented marketing strategies to attract new clients.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Owner/Operator
TxLocal Pest Control
Lantana, Texas
02.2008 - Current
- Built a customer base of over 200 accounts solely from face to face sales and word of mouth
- Used social media to attract customers and leads on a daily basis.
- Used my product knowledge to up up sell treatments and monthly product lines.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Personally discuss with customers in regards to complaints, gathering all necessary information to make educated decisions and address issues
- Created business plan, established processes and directed operations to offer quality pest control products and customer service
Account Manager
State Farm
Denton, TX
07.2018 - 09.2020
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 85-90 percent success rate
- Elevated account management by predicting potential competitive threats and outlining proactive solutions
- Created and executed daily Face to face and digital marketing initiatives, increasing overall sales in 2019 & 2020
Owner
Texas Advanced Vehicle Sales
Arlington, Texas
05.2004 - 02.2008
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Led startup and opening of automobile business and provided business development, creation of operational procedures and workflow planning
- Supervised performance of 5 workers, with goals of improving productivity, efficiency and cost savings
- Analyzed automobile client business needs and assisted in determining appropriate resources and strategies
Sales
Dkr Auto Sales Inc.
Arlington , Tx
03.2003 - 05.2004
- Tracked stock using company inventory management software
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Helped average of 25 customers per day by responding to inquiries and locating products
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Education
High school diploma -
James Martin High School
Arlington, TexasSkills
o Verbal and written communication
o Cold calling
o Self-motivation
o Adaptability
o Leadership
o Detail-oriented
o Relationship building and managing
o Networking
o Creative thinking and problem solving
o Time management
o Team player
o Driven
- Customer relationship management
- Equipment maintenance
- Safety compliance
- Property management
- Renovation techniques
- Inventory management
- Quality assurance
- Budgeting and forecasting
- Problem solving
- Effective communication
- Team leadership
- Time management
- Customer service
- Gutter cleaning
- Demolition work
- Dryer vent cleaning
- Wood staining
- Shelving installation
- Waterproofing techniques
- Glass replacement
- Grouting techniques
- Flooring installation
- Fence construction
- Landscaping
- Insulation installation
- Weatherproofing solutions
- Roofing repairs
- Cabinet installation
- Blueprint interpretation
- Light fixture replacement
- Wallpaper removal
- Door installation
- Pressure washing
- Pest control
- Electrical troubleshooting
- Smoke detector testing
- Drywall installation
- Accessibility modifications
- Household repairs
- Painting proficiency
- Carpentry expertise
- Hand tool mastery
- Furniture assembly
- Power tool operation
- Sealing surfaces
- Plumbing repairs
- Project estimation and bidding
- Hand tools
- Repair work
Contact
Garrett1
Timeline
Account Manager
State Farm
07.2018 - 09.2020
Owner/Operator
Texan Touch Handyman Services
02.2018 - Current
Owner/Operator
TxLocal Pest Control
02.2008 - Current
Owner
Texas Advanced Vehicle Sales
05.2004 - 02.2008
Sales
Dkr Auto Sales Inc.
03.2003 - 05.2004
High school diploma -
James Martin High School