N. Kate Willis, CAM
Deer Park,Texas
Summary
Self-disciplined and mindful Regional Operations Manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offering 21 years of extensive experience in Multi-family, Corporate Housing, and Coordinating Travel. Top-tier skills in business and operations management, construction projects, financial reporting, maximizing profits while reducing safety risk. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Looking to apply experience in management to a challenging leadership position at a company with a solid team of professionals. Strengths include the ability to quickly identify the cause of asset performance issues and then implement a strategy to correct deficiencies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
IMT Residential
Sherman Oaks, CA
04.2010 - 09.2020
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 91-person team.
- Supervised facilities and services for up to 3588 residents, on 9 assets, on Class A, B, C, Luxury Mid-rise, and Garden Style multi-family communities.
- Collaborated with onsite teams and oversaw all corporate housing contracts.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Assessed areas of service concern and developed improvement plans.
- Aided upper-level leaders by completing budgets, forecast and variance reports, as well as weekly, monthly, and quarterly KPI reports for executive action planning.
- Implemented Property Performance Diagnostic model to ensure positive NOI.
- Collaborated site foreman during interior renovations and construction.
- Introduced effective emergency resolutions and managed special projects.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Evaluated property conditions and recommended improvements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Gained feedback useful in collaborating with business leaders to devise solutions.
- Worked with maintenance teams to keep 70% of open residences ready for viewing.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Maintained complete documentation and records of all purchasing activities.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
- Researched laws and regulations potentially impacting company policies and procedures.
- Prepared compliance reports and disseminated to upper management.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Senior Community Manager
Babcock And Brown Residential
Raleigh, NC
03.2009 - 04.2010
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Supervised facilities and services for up to 504-resident Class B community.
- Effectively managed team of 10 maintenance and activities personnel.
- Resolved tenant issues quickly and maintained 60% renewal rate.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Met with residents to gather information and develop effective solutions.
- Managed community within established cost constraints.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Introduced effective emergency resolutions and managed special projects.
- Gained feedback useful in collaborating with business leaders to devise solutions.
- Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing curb appeal while reducing risk.
Senior Community Manager / IMT Residential
IMT Residential
Sherman Oaks, CA
11.2008 - 02.2009
- Responsible for all aspects of management at 5401 Chimney Rock, Class B-/C 970-unit property which had just completed $5MM in renovations.
- Worked on plans for interior renovation with local interior designers. Created market studies on re-positioning property for orientation to Bellaire Market.
- Property achieved highest occupancy company wide, lowest turnover company wide, as well as, increased revenue under my guidance.
- Effectively managed team of 22 maintenance and activities personnel.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Resolved tenant issues quickly and maintained 60% renewal rate.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Met with residents to gather information and develop effective solutions.
- Managed community within established cost constraints.
- Increased office organization by creating filing systems and managing confidential information carefully.
Education
Associate of Arts - Business
San Jacinto College District
Pasadena, TX12.2022
Skills
Office Manager
o Payroll Administration, AR, AP, HR, Risk Management, Contract review
o Handling Customer Complaints and Conflict Resolution
o Department Oversight and Administrative Management
o Database Maintenance
o Money Handling
o Travel Coordination
o Microsoft Office Suite
Financial and Asset Management
o Financial Statement Review and Reporting
o Mathematical Calculation and Reasoning
o Finance and Accounting Oversight
o Data Analysis
o Business Forecasting
o Price Structuring
o Experience in Lease-ups, Acquisitions, Dispositions
Employee Management
o Coaching and Mentoring
o Responsible for ensuring all team members operated safely and reduced risk
o Training Management
o Employee Motivation and Team Leadership
o Recruitment and Hiring
o Performance Assessment
Vendors, Construction, and Capital Projects
o Negotiating and reviewing contractor bids
o Supplier Monitoring
o Capital Expenditures Oversight
o Value-Add Renovation/Upgrades and New Construction
o Safely coordinating, managing, and overseeing construction projects and required city permits
Sales
o Submarket Research and Market Comp Analysis
o Sales Promotion
o Market and Competitor Research
o Sales Tracking
o Sales Coaching
o Special Promotions Planning
o Advertising Campaign Development
General Skills
o Decision Making
o Assignment Delegation
o Policy Development and Enforcement
o Problem Anticipation and Resolution
o Business Leadership
o Verbal and Written Communication
o Records Organization and Management
o Focus and Follow-Through
o Cost Reduction
o Complex Problem Solving
Certification
- Certified Apartment Manager
Timeline
Regional Operations Manager
IMT Residential
04.2010 - 09.2020
Senior Community Manager
Babcock And Brown Residential
03.2009 - 04.2010
Senior Community Manager / IMT Residential
IMT Residential
11.2008 - 02.2009
Associate of Arts - Business
San Jacinto College District