Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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James Michael

Harrisonburg,VA

Summary

Dynamic manager with a proven track record at Bally Total Fitness, driving year-over-year sales growth through strategic planning and exceptional client relations. Effective in CRM management and promotional planning, recognized for implementing systems that enhanced operational efficiency and member satisfaction. A results-oriented leader committed to excellence in performance reporting.

Overview

23
23
years of professional experience

Work History

Front Desk Manager

Great Eastern Resort
03.2019 - Current
  • Oversee guest services and daily front desk operations at a 2,700-room premier resort, serving thousands of guests annually
  • Supervise up to 80 staff across concierge desk, call center, ID center, and owners lounge
  • Use TimeshareWare for guest check-ins and Intopia, SPI, Siriusware for sales transactions
  • Streamlined workflows and guest service protocols, improving satisfaction scores
  • Coordinate cross-departmental operations, ensuring prompt issue resolution and cohesive guest experience
  • Recognized for operational excellence and superior leadership in a fast-paced setting

Shipping Supervisor

Georges Chicken
02.2013 - 03.2019
  • Coordinate daily activities for warehouse staff to ensure timely order fulfillment and shipping
  • Assist Shipping Manager with scheduling, workflow planning, and performance reporting
  • Contributed to P&L and operational reports, identifying opportunities for efficiency
  • Collaborate with cross-functional teams to maintain end-to-end business functionality

General Manager

LA Fitness
12.2011 - 10.2012
  • Directed day-to-day club operations with a team of 32 staff, overseeing financials and performance metrics
  • Spearheaded outreach strategies that drove significant new membership growth
  • Enhanced member retention through exceptional service and facility upgrades
  • Managed budgeting, staffing, and reporting for all departments

Market Manager

Bally Total Fitness Corporation
03.2002 - 12.2011
  • Progressed through five roles including Fitness Coach, Assistant Manager, and General Manager
  • Oversaw operations and revenue for multiple club locations; promoted to Senior General Manager
  • Implemented new systems for reporting, customer relations, and process optimization
  • Managed all aspects of club operations, from sales and staffing to member account services

Education

Academy Park HS
Sharon Hill, PA

Skills

  • Sales & Marketing Operations
  • Strategic Business Planning,Analysis, and Execution
  • P & L Responsibility & Revenue Growth
  • Strong Customer Service Background & CRM Management
  • Strong Relationship Building Skills
  • Customer Acquisition, Retention and Expansion
  • Vendor Negotiation Skills
  • Excellent Oral and Written Skill Set
  • Communications and Interpersonal Skills

Accomplishments

  • Received Golden Pineapple award 2 times at Massanutten/Great Eastern Resort
  • Received multiple bonuses for consistently exceeding the Customer Service Reviews Thresholds
  • Consistently came in under P&L budget by $20,000 multiple years in a row at Massanutten
  • Awarded multiple bonuses for achieving best sales figures in Northeast Region while employed at La Fitness
  • Received Elite Performers Award for top Manager in company region for yearly increased sales while employed at Bally Total Fitness
  • Received numerous other awards & bonuses for top sales clubs & Top club for Customer Retention while employed at Bally Total Fitness

Timeline

Front Desk Manager

Great Eastern Resort
03.2019 - Current

Shipping Supervisor

Georges Chicken
02.2013 - 03.2019

General Manager

LA Fitness
12.2011 - 10.2012

Market Manager

Bally Total Fitness Corporation
03.2002 - 12.2011

Academy Park HS

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