James Michener
Egg Harbor Township
Summary
Results-driven Service Manager with a proven ability to enhance customer satisfaction and optimize service operations. Skilled in team leadership and training, achieving high customer satisfaction scores. Focused on workflow efficiency and fostering lasting customer relationships.
Overview
32
32
years of professional experience
Work History
Service Manager
Lexus of Atlantic City
Egg Harbor Township
06.2013 - Current
- Managed service operations, enhancing customer satisfaction and ensuring timely repairs.
- Oversaw daily service department activities, including scheduling and workflow management.
- Resolved customer inquiries and complaints promptly and professionally.
- Trained staff on customer service best practices and dealership policies.
- Analyzed service processes to identify improvement opportunities and enhance efficiency.
- Developed relationships with customers, vendors, and suppliers to effectively address service needs.
- Created employee schedules to maintain proper staffing levels across shifts.
- Conducted team meetings to address customer feedback and align on operational objectives.
Automotive Service Manager/Tire Sales
Blatt Tire and service
10.2008 - 06.2013
- Handle day to day service customers and sales of service, parts and tires.
- Automotive and Parts Mfg
Service Manager
Faulkner Oldsmobile / Mitsubishi
07.2000 - 10.2008
- Managed daily operations of service department, overseeing service techs, advisors, warranty clerk, and lot attendants while ensuring timely reporting.
- I Have a strong background in C.S.I. with my national score of 990.
- I have had the top honors of being triple diamond for the last two years with mitsubishi.
- Engaged in all aspects of department processes, enhancing knowledge and supporting team efficiency.
- Manufactured automotive components and parts, ensuring quality and precision throughout the production process.
Assistant Service Manager
cherry hill triplex
Cherry Hill
02.2007 - 09.2008
- Managed daily operations to optimize workflow and enhance service delivery.
- Served all warranty and cash customers.
- Monitored customer satisfaction index scores to identify trends and implement service improvements.
- Automotive Sales and Repair Services
Auto Service Manager
Blatt Tire And Service Center
08.1994 - 07.2000
- Was in charge of daily duties of the shop.
- Handled all tech, sales and part sales.
- Automotive and Parts Mfg
Sales Executive
Allen Wholesale Rubber Co.
Philadelphia
- Selling wholesale tires in office and outside sales.
Education
High School -
Father Judge
PA06-1991
Skills
- Parts ordering management
- Workflow optimization
- Sales and revenue generation
- Customer service excellence
- Customer satisfaction assessment
- Employee relations
- Relationship management
- Continuous improvement initiatives
- Team building and leadership
- Multitasking and organization
- Critical thinking skills
- Microsoft Office proficiency
- ADP expertise
- Web browser proficiency
- Professional communication
Personal
I am a family oriented person. I have a wife and two kids, who are my world and want nothing more than to provide a good life for them. I moved to Egg Harbor Township 3 years ago to find a better life for my family.
Timeline
Service Manager
Lexus of Atlantic City
06.2013 - Current
Automotive Service Manager/Tire Sales
Blatt Tire and service
10.2008 - 06.2013
Assistant Service Manager
cherry hill triplex
02.2007 - 09.2008
Service Manager
Faulkner Oldsmobile / Mitsubishi
07.2000 - 10.2008
Auto Service Manager
Blatt Tire And Service Center
08.1994 - 07.2000
Sales Executive
Allen Wholesale Rubber Co.
High School -
Father Judge