James Miller-Hastings
Colorado Springs,CO
Summary
Motivated owner/operator of a small yet thriving business in an industry where the sky is your limit. Highly knowledgeable in the bowling industry. With 5 years of experience at a young age this is the field of work I see myself retiring in. Having the opportunity to do what I love for work everyday makes it a stress free and fun environment that never gets old.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Thee Bowlers Revolution Pro Shop
Colorado Springs, CO
01.2021 - Current
- Created a business plan along with a budget to maintain yearly expenses
- Managed daily operations of the business, including sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Maintained social media accounts to drive revenue and increase brand awareness
- Maintained healthy relationships with distributors to get quick and helpful responses for customers
- Maintained a very high quality standard in order to receive repeat customers
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Established pricing models that balanced competitiveness with profitability goals.
Pro Shop Operator
Peak Bowl
Colorado Springs, CO
08.2019 - 12.2020
- Conducted weekly inventory checks and was in charge of ordering products
- In charge of marketing on social media
- Customer service expert
- Managed competitive pricing
- Obtained contracts from other businesses to increase guaranteed sales for company
Service Porter
Freedom Honda
Colorado Springs, CO
05.2019 - 12.2019
- Received customer vehicles for service and parked them in designated areas.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
- Prepared rental cars for customers who requested them while their own vehicle was being serviced.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Transported completed vehicles back to the customer's residence or place of business.
- Provided transport for customers and dealership personnel
- Contributed to service ticket writing and tagging of customer vehicles.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
Waiter/Kitchen Porter
King Pin Lanes
Colorado Springs, CO
08.2015 - 05.2019
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Cleared away dirty dishes from tables after each course was finished.
- Suggested additional items to customers based on their preferences and needs.
- Assisted cooks by prepping ingredients for meals prior to service times.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
Education
High School Diploma -
Doherty High School
Colorado Springs, CO05-2019
Some College (No Degree) - Business Administration
UCCS
Colorado Springs, COSkills
- Operations Management
- Relationship Management
- Business Planning
- Financial Analysis
- Budget Development
- Negotiation
References
References available upon request.
Timeline
Owner/Operator
Thee Bowlers Revolution Pro Shop
01.2021 - Current
Pro Shop Operator
Peak Bowl
08.2019 - 12.2020
Service Porter
Freedom Honda
05.2019 - 12.2019
Waiter/Kitchen Porter
King Pin Lanes
08.2015 - 05.2019
High School Diploma -
Doherty High School
Some College (No Degree) - Business Administration
UCCS
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