James Miskel
Overview
7
7
years of professional experience
Work History
Operations Manager
Pinnacle Live
12.2023 - Current
- Manages a team of 20 operations staff
- Schedules employees for shifts, taking into account client traffic and employee strengths.
- Established positive and effective communication among team members, reducing miscommunications, and missed deadlines.
- Works closely with the onsite sales team to make sure all order are accurate, so the technicians have all the tools they need to succeed.
- Works with outside vendors to make sure needs are met and events run smooth.
- Trained new employees on proper protocols and customer service standards.
Event Services Supervisor
Pinnacle Live
02.2023 - 11.2023
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Creates and runs audio, video and lighting for all types of events.
- Leads team of technicians and collaborates with clients to provide exceptional customer service
- Solicits client feedback to improve quality of service
- Ordering, organizing and maintaining company gear
- Communicates with hotel staff to ensure a positive event outcome
Event Technical Supervisor
Encore Global
11.2021 - 01.2023
- Creates and runs audio, video and lighting for events
- Leads team of technicians and collaborates with clients to provide exceptional customer service
- Solicits client feedback to improve quality of service
- Ordering, organizing and maintaining company gear
- Communicates with hotel staff to ensure a positive event outcome
- Did some project manager work as needed.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Senior Event Technician
Encore Event Technologies
01.2019 - 10.2021
- Manages team of technicians
- Creates and runs audio, video and lighting for events
- Leads team of technicians and collaborates with clients to provide exceptional customer service
- Solicits client feedback to improve quality of service
- Organizes and maintains company gear
- Communicates with hotel staff to ensure a positive event outcome
Entertainment Technician
Busch Gardens Tampa Bay
08.2017 - 01.2018
Education
Diploma - Studio Engineering
The Blackbird Academy
Nashville, TN2018
Skills
- Strong communication abilities
- Works well under pressure
- Excellent client relations
- MS Office Suite proficient
- Technical audio knowledge
- Event lighting proficient
- Strong knowledge of all types of AV equipment
- Exceptional teamwork skills
- Troubleshooting
- Event Management
- Worked with Lutron and Crestron systems
- Project Management
Timeline
Operations Manager
Pinnacle Live
12.2023 - Current
Event Services Supervisor
Pinnacle Live
02.2023 - 11.2023
Event Technical Supervisor
Encore Global
11.2021 - 01.2023
Senior Event Technician
Encore Event Technologies
01.2019 - 10.2021
Entertainment Technician
Busch Gardens Tampa Bay
08.2017 - 01.2018
Diploma - Studio Engineering
The Blackbird Academy