Overview
Work History
Education
Skills
Timeline
Generic

James Mohorn

Orlando,FL

Overview

12
12
years of professional experience
2015
2015
years of post-secondary education

Work History

Collections/Digital Specialist

JPMChase Bank
Orlando, Florida
07.2021 - 09.2025
  • Established and negotiated repayment plans with individuals and businesses.
  • Opened new bank accounts and established online banking access for clients.
  • Generated and printed collection performance reports for management review.
  • Educated clients on loan options and implemented fraud prevention measures.

Support Tech/Management

Asurion
Orlando, Florida
12.2016 - 05.2021
  • Provided advanced technical support for mobile devices, computers, and software.
  • Train/mentor coming personal within present roles
  • Supervised support teams, conducted performance reviews, and led team meetings.
  • Analyzed team metrics to drive improvements in service quality and efficiency.

Customer Service Specialist

Teleperformance
Fort Lauderdale, US
12.2013 - 07.2016
  • Assisted with billing inquiries and account updates, ensuring accurate records.
  • Handled warranty exchanges, resolving product issues efficiently.
  • Guided customers through WellCare website navigation and online account registration.
  • Maintained a high level of professionalism and empathy in all customer interactions.

Education

High School Diploma -

Blanche Ely High School
Pompano Beach, FL
05-2013

Skills

  • Leadership & Collaboration
  • Customer Service & Support
  • Financial & Account Services
  • Technical Proficiency
  • Sales & Communication
  • Account Management
  • Computer Literacy
  • Prioritizing/Meeting Deadlines
  • Sufficient in MACos, Windows, Linux, Amazon Connect, QuickBooks and Microsoft Suites

Timeline

Collections/Digital Specialist

JPMChase Bank
07.2021 - 09.2025

Support Tech/Management

Asurion
12.2016 - 05.2021

Customer Service Specialist

Teleperformance
12.2013 - 07.2016

High School Diploma -

Blanche Ely High School
James Mohorn