James Mohorn
Orlando,FL
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Collections/Digital Specialist
JPMChase Bank
Orlando, Florida
07.2021 - 09.2025
- Established and negotiated repayment plans with individuals and businesses.
- Opened new bank accounts and established online banking access for clients.
- Generated and printed collection performance reports for management review.
- Educated clients on loan options and implemented fraud prevention measures.
Support Tech/Management
Asurion
Orlando, Florida
12.2016 - 05.2021
- Provided advanced technical support for mobile devices, computers, and software.
- Train/mentor coming personal within present roles
- Supervised support teams, conducted performance reviews, and led team meetings.
- Analyzed team metrics to drive improvements in service quality and efficiency.
Customer Service Specialist
Teleperformance
Fort Lauderdale, US
12.2013 - 07.2016
- Assisted with billing inquiries and account updates, ensuring accurate records.
- Handled warranty exchanges, resolving product issues efficiently.
- Guided customers through WellCare website navigation and online account registration.
- Maintained a high level of professionalism and empathy in all customer interactions.
Education
High School Diploma -
Blanche Ely High School
Pompano Beach, FL05-2013
Skills
- Leadership & Collaboration
- Customer Service & Support
- Financial & Account Services
- Technical Proficiency
- Sales & Communication
- Account Management
- Computer Literacy
- Prioritizing/Meeting Deadlines
- Sufficient in MACos, Windows, Linux, Amazon Connect, QuickBooks and Microsoft Suites
Timeline
Collections/Digital Specialist
JPMChase Bank
07.2021 - 09.2025
Support Tech/Management
Asurion
12.2016 - 05.2021
Customer Service Specialist
Teleperformance
12.2013 - 07.2016
High School Diploma -
Blanche Ely High School