James Montgomery

• Worked with direct reports to develop and implement action plans, improving operating results.
• Mentored team members by demonstrating best practices for sales and customer service.
• Drove district growth through program quality, sales initiatives and customer service.
• Identified and developed top talent within management structure to promote performance-oriented culture.
• Evaluated budget plans and current costs to project trends and recommend updates.
• Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
• Cultivated positive rapport with associates and team leadership.
• Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
• Resolved customer complaints regarding sales and service.
• Coached, developed and motivated team to achieve revenue goals.

• Mentored team members by demonstrating best practices for sales and customer service.
• Worked with direct reports to develop and implement action plans, improving operating results.
• Drove district growth through program quality, sales initiatives and customer service.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.

-Oversaw the day to day operations of 6 Restaurants with 150 employees. Work with the General Managers to maximize sales,evaluate the trends of the stores and come up with a plan to grow the brand.

-Train and develop General Managers to operate above Carl's standards

-Focus on guest service, sales,Labor and food cost to ensure maximum profitability and sales growth.

-Schedule and facilitate training classes for all Management on how to deal with issues from sexual harassment to guest relations.

-Highly proficient in Financial audits, P&L statements,coaching for success and team building.

• Schedule and facilitate the training and evaluations on 500 KFC units.
• Lead the development team to establish multiple Taco Bell/Pizza Hut/KFC Restaurants in the Bay area with the Harmon Group.
• I traveled extensively throughout the Unites States in which I planned, organized and presented new products and new procedures to franchisees and their Managers.
• Taught presentation skills training classes,coaching for success and many team building classes for all my stores that I oversaw.
• Train and develop General Managers of 90 Restaurants to operate above KFC standards.
• As a General Manager I set the standards of excellence that would lead me to my future positions.