James Moore
Adamsville,AL
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
38
38
years of professional experience
Work History
Office Administrative Assistant
Dr. James M Lewis MD
Birmingham, AL
02.2005 - 10.2027
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Collected payments from patients for services rendered.
- Prepared patient charts prior to each appointment.
- Greeted patients and visitors in a professional and friendly manner.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Provided guidance to patients regarding their care plan or treatment options.
- Processed referrals for specialist visits or diagnostic tests.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Inbound Customer Service Representative
T-Mobile
Homewood, AL
03.2013 - 08.2024
- Assisted customers with billing questions or payment issues.
- Verified account information to ensure accuracy of data entry.
- Identified customer needs and determined appropriate solutions.
- Resolved customer complaints in a timely manner.
- Offered support in resolving technical issues related to products or services.
- Cross-sold additional products or services when appropriate.
- Developed and maintained positive customer relationships.
- Maintained updated knowledge of company's products and services.
- Followed up on customer inquiries not immediately resolved.
- Reviewed accounts for past due balances or other irregularities.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Bank Customer Service Representative
Wachovia Bank
Homewood, AL
04.2009 - 08.2012
- Utilized computer technology to handle high call volumes.
- Identified, researched and resolved customer issues using the computer system.
- Followed up on customer inquiries not immediately resolved.
- Explained policies clearly to customers when necessary.
- Assisted customers in navigating website to locate desired products and services.
- Provided customers with products and recognized potential opportunities to upsell products or services to meet customers' needs.
- Answered incoming customer calls regarding service inquiries, complaints, billing questions and general product information.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Assisted customers with account transfers, balance inquiries, and other banking transactions.
- Processed payments over the phone using secure payment methods.
- Trained new employees on best practices for providing excellent customer service over the phone.
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
- Resolved disputes between customers and banks while keeping up with the latest regulations governing financial institutions.
- Ensured compliance with applicable laws, regulations, policies and procedures related to banking services.
Parks and Recreation Worker
Vestavia Parks & Recreation
Vestavia Hills, AL
10.2007 - 04.2009
- Performed maintenance tasks such as mowing grass, pruning trees and shrubs, watering plants, raking leaves, picking up litter.
- Collaborated with other departments to coordinate special events or projects.
- Assisted with set-up and tear down of equipment needed for recreational programs hosted in parks.
- Inspected grounds daily to identify potential hazards or damages caused by weather or vandalism.
- Ensured proper use of park facilities by enforcing applicable laws and regulations.
- Supervised and coordinated work activities of personnel.
Medical Records Specialist/Admitting Clerk
Brookwood Hospital
Homewood, AL
03.1997 - 10.2005
- Identified discrepancies between paper and electronic records.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Resolved any issues relating to incomplete documentation or coding errors.
- Processed requests for copies of patient medical files within designated timeframes.
- Reviewed medical records to ensure accuracy and completeness.
- Conducted quality assurance audits of medical records for compliance with state regulations.
- Adhered to HIPAA guidelines when handling protected health information.
- Performed data entry into electronic health record systems.
- Scanned documents into electronic health record system according to established procedures.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Supported administration staff with records requests to support patient care.
- Pulled patient charts for upcoming appointments.
- Answered incoming calls from patients regarding registration inquiries.
- Coordinated with billing department for any discrepancies encountered during registration process.
- Verified third party payer contracts to ensure maximum reimbursement was received for services provided.
- Assisted patients in completing insurance forms and other paperwork related to admission.
- Demonstrated ability to use multiple computer systems simultaneously while entering data accurately.
- Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
- Scheduled tests for patients based on physician orders and managed changes in schedules as needed.
- Reviewed pre-registration forms with patients prior to arrival at hospital or clinic; prepared financial arrangements with patient when required.
- Processed discharge requests from nursing units after verifying insurance coverage requirements were met.
Storeroom Clerk
O'Neal Steel Inc
Birmingham, AL
08.1995 - 11.1997
- Maintained accurate records of storeroom inventory and supplies.
- Resolved discrepancies between actual inventories versus what was recorded in the computer system.
- Performed data entry into computer systems related to ordering, receiving, issuing, stocking, and tracking inventory levels in the storeroom.
- Provided customer service to internal departments requesting items from the storeroom.
- Generated reports on material usage and tracked costs associated with each item stored in the storeroom.
- Issued parts and supplies to personnel upon request.
- Created purchase orders for any items not currently stocked in the storeroom.
- Organized and restocked shelves in the storeroom.
- Processed requisitions for materials and equipment as needed.
- Responded promptly to requests for materials or services from other departments within the organization.
- Trained new backroom associates in inventory procedures and system use.
Unit Supply Specialist (92Y)
U.S. Army Active Duty
Fort Dix, N.J
10.1989 - 04.1995
- Assisted with maintaining warehouse inventory by conducting physical counts of all products on hand.
- Received, stored and issued supplies and equipment.
- Prepared requisitions for replenishment of stock items based upon projected usage levels.
- Managed multiple projects simultaneously while meeting deadlines under pressure.
- Operated hand trucks, forklifts and other material handling equipment in order to move items from one location to another.
- Maintained inventory records of all weapons and related components.
- Conducted preventive maintenance services on a variety of weapons systems.
- Performed daily safety checks on weapons systems and equipment.
- Coordinated with logistics staff to ensure timely delivery of requested spare parts or supplies for weapons maintenance activities.
- Inspected, maintained, and repaired small arms, crew-served weapons, and associated weapon systems.
Education
Some College (No Degree) - Accounting Technology and Bookkeeping
Burlington Community College
Burlington, NJSkills
- Scheduling
- Data Entry
- Call Management
- Information Security
- Account updating
- Inbound and Outbound Calling
- Problem Resolution
- Call Center Operations
- Sales closing
- Microsoft Outlook
- Positive and professional
- De-Escalation Techniques
- Dispute Resolution
- Active Listening
Affiliations
Little League Football Assistant Coach for 3yrs
Accomplishments
Received employee awards for exceeding goals and work ethic.
References
References available upon request.
Timeline
Inbound Customer Service Representative
T-Mobile
03.2013 - 08.2024
Bank Customer Service Representative
Wachovia Bank
04.2009 - 08.2012
Parks and Recreation Worker
Vestavia Parks & Recreation
10.2007 - 04.2009
Office Administrative Assistant
Dr. James M Lewis MD
02.2005 - 10.2027
Medical Records Specialist/Admitting Clerk
Brookwood Hospital
03.1997 - 10.2005
Storeroom Clerk
O'Neal Steel Inc
08.1995 - 11.1997
Unit Supply Specialist (92Y)
U.S. Army Active Duty
10.1989 - 04.1995
Some College (No Degree) - Accounting Technology and Bookkeeping
Burlington Community College
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