James Morales
Brownsville,TX
Summary
Astute results-driven professional highly skilled at building connections. Excellent communication skills combined with analytical and attentive nature. Dynamic individual known for adaptability and the strong desire for continual growth. Dedicated to serving others in the highest capacity and making meaningful contributions.
Overview
9
9
years of professional experience
Work History
Sales Agent
Aquario Pure Water LLC
08.2024 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Co-Founder
Caro Health Inc.
01.2024 - Current
- Established foundational processes for business operations.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Formulated and executed strategic initiatives to improve product offerings.
Bell Ringer
Salvation Army
12.2023 - 12.2023
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Became one of the top earners in region first time rendering services to this charitable organization.
General Manager
Burrito Express
12.2022 - 09.2023
- Managed day-to-day restaurant operations and staff development resulting in increased customer satisfaction and profitability
- Led in recruiting, training, and developing a team of 20+ crew members to achieve operational excellence and exceptional customer service
- Implemented cost controls and improved scheduling practices resulting in 10% reduction of labor costs
- Implemented superior inventory protocol and reduced food waste by 15% through efficient ordering and rotation practices
- Developed and executed successful local marketing initiatives resulting in 15% increase of sales
Horseback Wrangler/Tour Guide
SPI Adventure Park
03.2022 - 09.2022
- Held responsibility to corral and control upwards of 70 horses at a time for feeding, scheduled tourist rides, bathing, and grazing
- Conducted highly rated tourist rides without injury by proper safe horse mounting/riding instruction pre and mid tour; maintaining 30-40 horses' correct formation, speed, distance, direction; by clear informative yet patient and warm communication
- Spearheaded the modification of existing end-tour speech that not only captivated the audience but spurred them on with a shared sense of joy, adventure, and community with riders; simultaneously also skyrocketing morale of co-workers and led to record-high shared tips
- Led the improvement and set new standard of team members professional image, conduct, communication, and customer satisfaction through honing of awareness, diction, team culture, and attention to detail.
Aircraft Structural Maintenance
United States Air Force
02.2016 - 02.2020
- Served as a Senior Journeyman Technician in Germany tasked with routine and non-routine highly detailed pre/post-flight inspections
- Completed comprehensive scheduled maintenance on F-16s/Cargo Aircraft in severe inclement weather for preventative applications and unscheduled requirements
- Fabricated panels, parts, and piping as specified in the blueprints, applied required coatings to then install on A/C
- Trained 6 new airman in all areas of the field to include inspection, comprehending tech data, maintenance, fabrication, safety, coating application/removal, and all documentation requirements to ensure safe proper and cohesive operations.
Education
High School Diploma -
Homer Hanna High School
Brownsville, TX06.2015
Associate of Applied Science - Aircraft Metals Technology
Community College of The Air Force
Montgomery, ALSkills
- Communication
- Leadership
- Problem solving
- Trainability
- Professionalism
- Emotional IQ
- Determination
- Customer Service
- Versatility
- Sales follow-up
- Cold-calling
- Objection handling
- Key relationship management
Timeline
Sales Agent
Aquario Pure Water LLC
08.2024 - Current
Co-Founder
Caro Health Inc.
01.2024 - Current
Bell Ringer
Salvation Army
12.2023 - 12.2023
General Manager
Burrito Express
12.2022 - 09.2023
Horseback Wrangler/Tour Guide
SPI Adventure Park
03.2022 - 09.2022
Aircraft Structural Maintenance
United States Air Force
02.2016 - 02.2020
High School Diploma -
Homer Hanna High School
Associate of Applied Science - Aircraft Metals Technology
Community College of The Air Force
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