Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Moran

San Antonio,TX

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Specialist

Apple Inc
11.2023 - Current
  • Use Apple’s tools and resources to troubleshoot, diagnose, and resolve customer concerns efficiently.
  • Educate customers on repair options, ensuring they understand timelines, solutions, and benefits.
  • Developed deep expertise in Apple hardware, software, and support solutions to deliver high-quality repairs.

Specialist

Apple Inc.
05.2022 - 11.2023
  • Stay current with Apple’s ever-evolving product lineup, services, and ecosystem to provide accurate and relevant information.
  • Proactively ask questions to identify customers’ needs and match them with the right Apple products and services.
  • Collaborate with team members to create a seamless, positive experience across all areas of the store.

Education

Bachelor of Applied Technology - Cyber Security

St. Philip's College
San Antonio, TX
01-2026

Associate of Arts - Business Administration

San Antonio College
San Antonio, TX
01-2024

Skills

  • Troubleshooting: Remote Support, Help Desk Support, Ticketing Systems, Diagnostic Utilities, Hardware Repair
  • Networking: TCP/IP, WAN/LAN, DNS, DHCP, Network Configuration, VLANs, Firewalls
  • Operating Systems: Windows Server, Linux (Ubuntu), macOS, Active Directory, Virtual Machines (VMWare)

Certification

  • Google IT Support Certification
  • Google Cybersecurity Certification
  • iOS Certification

Timeline

Technical Specialist

Apple Inc
11.2023 - Current

Specialist

Apple Inc.
05.2022 - 11.2023
  • Google IT Support Certification
  • Google Cybersecurity Certification
  • iOS Certification

Bachelor of Applied Technology - Cyber Security

St. Philip's College

Associate of Arts - Business Administration

San Antonio College
James Moran