James Moran
San Antonio,TX
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Specialist
Apple Inc
11.2023 - Current
- Use Apple’s tools and resources to troubleshoot, diagnose, and resolve customer concerns efficiently.
- Educate customers on repair options, ensuring they understand timelines, solutions, and benefits.
- Developed deep expertise in Apple hardware, software, and support solutions to deliver high-quality repairs.
Specialist
Apple Inc.
05.2022 - 11.2023
- Stay current with Apple’s ever-evolving product lineup, services, and ecosystem to provide accurate and relevant information.
- Proactively ask questions to identify customers’ needs and match them with the right Apple products and services.
- Collaborate with team members to create a seamless, positive experience across all areas of the store.
Education
Bachelor of Applied Technology - Cyber Security
St. Philip's College
San Antonio, TX01-2026
Associate of Arts - Business Administration
San Antonio College
San Antonio, TX01-2024
Skills
- Troubleshooting: Remote Support, Help Desk Support, Ticketing Systems, Diagnostic Utilities, Hardware Repair
- Networking: TCP/IP, WAN/LAN, DNS, DHCP, Network Configuration, VLANs, Firewalls
- Operating Systems: Windows Server, Linux (Ubuntu), macOS, Active Directory, Virtual Machines (VMWare)
Certification
- Google IT Support Certification
- Google Cybersecurity Certification
- iOS Certification
Timeline
Technical Specialist
Apple Inc
11.2023 - Current
Specialist
Apple Inc.
05.2022 - 11.2023
- Google IT Support Certification
- Google Cybersecurity Certification
- iOS Certification
Bachelor of Applied Technology - Cyber Security
St. Philip's College
Associate of Arts - Business Administration
San Antonio College