JAMES MORGAN
Gladstone,OR
Summary
Dynamic hard worker with a proven track record in relationship building and product knowledge in multiple fields from construction to retail sales. Expert in team development and customer relations, achieving high retention rates. Demonstrated adaptiveness and prioritization skills in fast-paced environments, ensuring high-quality standards and efficient problem resolution along with a drive and tenacity to get the job done. My zero quit work ethic and positve attitude has always favored me well in all my work history.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Fishermans Marine and Outdoor
07.2023 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Lead Painter
1859 Painting
10.2017 - 06.2020
- Evaluated the job condition and size to determine what is would take to achieve the days goal and/or complete the job
- Mentored apprentice painters, providing guidance on proper technique and safety procedures.
- Safely worked with various materials and coatings while on ladders, roofs, overhangs, etc.
- Handled client queries and concerns promptly, resulting in increased repeat business and positive word of mouth for the company.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
Painter
Hunt Painting
07.2015 - 09.2016
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Delivered high-quality painting services on time and within budget for a variety of clients residential and commercial.
- Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
- Taped off areas to prevent overspray and other accidents.
Education
High School Diploma -
Victory Christian Academy
Portland, ORSkills
- Relationship building
- Problem resolution
- Customer relations
- Product knowledge
- Team development
- Prioritization
- Assertiveness
- Team Motivator
Accomplishments
- 4 years in the Oregon Army National Guard as a combat medic (2010-2014)
Timeline
Customer Service Representative
Fishermans Marine and Outdoor
07.2023 - Current
Team Lead Painter
1859 Painting
10.2017 - 06.2020
Painter
Hunt Painting
07.2015 - 09.2016
High School Diploma -
Victory Christian Academy
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