James Mullen
General Manager
Delray Beach,FL
Summary
Automotive dealership frontline leadership bringing over 28 solid years of success and top-ranking notoriety to his expertise. Jimmy Mullen is a highly sought-after hands-on coaching style manager who offers in-depth knowledge of automotive retail processes through training and morale-boosting techniques. Avid team builder that leads to reaching over and beyond revenue objectives.
Overview
32
32
years of professional experience
Work History
General Sales Manager
Mercedes-Benz of Naples
01.2022 - Current
- Responsible for moving sales effectiveness with Mercedes-Benz from non-effective to over 100% during the entire tenure
- Maintained perfect CSI for over 3 years
- Motivated, coached, and trained Sales staff for maximum efficiency through the process
- Sustain near-perfect scores on Google, Dealer Rater, and Carfax
- Manage new and used car inventories
- Turned Used car inventory every 22 days with above-average gross profit
General Sales Manager
Arrigo Automotive
08.2019 - 12.2021
- Responsible for the profitability of new and used car sales departments
- Coaching, hiring, and training of sales management teams including the finance department to create a healthy teamwork environment
- Responsible for reaching objectives of 250-350 new cars sold per month
- Optimizing processes to maintain CSI scores over 960 consistently
- Maintain new and used car inventories
General Manager
VW of Orange Park
08.2018 - 07.2019
- Restaffed and restructured processes and procedures to become profitable
- Stocked used car inventory to proper levels of the market to create sufficient variable profit
- Advertised and regained trust in the community for service clients to return 'Service Effectiveness' back to above average levels
- Energized sales staff to exceed sales objectives from Volkswagen in volume and CSI
General Manager
Mercedes Benz of Huntsville
03.2016 - 05.2018
- Led Dealer into profitability
- Met and exceeded all budgets per RML Automotive group
- Met and exceeded all objectives set by Mercedes Benz: Volume 'Best ever' year over year
- CSI sales and service consistently over market and region to receive full 'KPI' from MBUSA
- Restructured service reception and dispatch process to increase efficiency
- Decreased open RO time to turn service loaners quicker to increase gross retention
- Implemented digital marketing campaigns to increase closing 'Additional Service Requests' and missed appointments
- Maintained above 25% Net to Gross during my tenure
Used Car Manager
Mercedes Benz of Pompano
12.2014 - 02.2016
- Regulated Used Car Dept and inventory
- Assist floor and internet salespeople to make appointments, follow up and sell vehicles
- Maintained Used car inventory and worked with RPI to Maintain 72 hour recon turnaround
- Administered Internet 'Market pricing' concept to turn used vehicles quickly for maximum profit
Used Car Manager
Arrigo Dodge, Chrysler, Jeep, Ram, Fiat
05.2008 - 12.2014
- Maintain sales of 100 to 150 units per month
- Monitor and utilize showroom, phone, and internet leads to maintain healthy closing ratios to maximize market penetration
- Ensure inventory is properly priced on the internet to have proper pricing in relation to the market
- Maintain inventory at proper stocking levels (price bands and models) based on prior performance
- Keep inventory age at 60-day turn or less
- Wholesale non-core and aged units
- Monitor recon process (optimum 72-hour turn)
- Keep the recon process in-house to increase facility profitability (PDR, Headlight restoration, Blackout, Bodywork etc.)
General Sales Manager
Lou Bachrodt Chevrolet
03.2004 - 12.2008
- Responsible for the profitability of new and used car sales departments including Finance
- Hired, coached, and trained the sales management team to create a teamwork environment
- Maintained new and used car inventories
Sales Associate and Used Car Manager
Zinn Automotive Group, Palm Beach Acura and County Line Lexus
11.1992 - 03.2004
- Started as a Sales Associate and quickly moved into management
- Managed Used Car Dept and inventory
- Purchased and wholesale inventory to maintain proper stocking levels
- Hired, coached, and trained sales staff
Education
ASE Certification - Automatic Transmissions
Automotive Training Center
Exton, PAHigh School Diploma -
Radnor High School
Radnor, PASkills
- Leadership and team building
- Employee motivation
- Team development
- Sales development
- Budgeting and finance
- Sales leadership
- Profitability improvement
- Training and coaching
- Goal setting
- Sales coaching
- Sales operations
- Internet sales management
- Automotive systems
Timeline
General Sales Manager
Mercedes-Benz of Naples
01.2022 - Current
General Sales Manager
Arrigo Automotive
08.2019 - 12.2021
General Manager
VW of Orange Park
08.2018 - 07.2019
General Manager
Mercedes Benz of Huntsville
03.2016 - 05.2018
Used Car Manager
Mercedes Benz of Pompano
12.2014 - 02.2016
Used Car Manager
Arrigo Dodge, Chrysler, Jeep, Ram, Fiat
05.2008 - 12.2014
General Sales Manager
Lou Bachrodt Chevrolet
03.2004 - 12.2008
Sales Associate and Used Car Manager
Zinn Automotive Group, Palm Beach Acura and County Line Lexus
11.1992 - 03.2004
ASE Certification - Automatic Transmissions
Automotive Training Center
High School Diploma -
Radnor High School
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