James Mulvey
Reston,VA
Summary
Accomplished Senior Technical Program Manager with expertise in software engineering, product management, and cloud architecture. Proven track record of leading successful multi-organizational and multi-discipline initiatives. Committed to addressing intricate technical obstacles directly and delivering creative solutions.
Overview
12
12
years of professional experience
Work History
Senior Technical Program Manager
Microsoft
05.2021 - Current
- Formed relationships with high priority, Fortune 500 companies to understand technical requirements.. Established trust by creating and delivering solutions to meet these needs.
- Increased customer satisfaction with platform maintenance by over 70%, measured through continuous data collection and surveys.
- Built teams to address project goals and objectives for multiple projects. This includes finding experts in each stage of development.
- Established performance metrics to monitor project progress effectively, enabling data-driven decision-making and proactive adjustments as needed.
- Created public-facing documentation and blog posts to announce new features and form how-to guides for new products.
- Continuously gathered customer feedback, triaged issues, and adapted to requested changes to product.
Systems Engineer
Amazon Web Services
01.2018 - 05.2021
- Deployed more than 5 large-scale international cloud systems solutions in air-gapped environments that resulted in millions of added revenue for Amazon Web Services
- Reduced engineering time involved in troubleshooting complex tasks by over 50% through automation of manual steps
- Architected new AWS regions focusing on implementing secure services while exhibiting operational excellence through all stages of a projects life cycle
Intelligence Advisor
10th Special Forces Group (Airborne) - US Army
03.2013 - 01.2018
- Translated customer feedback into dynamic solutions resolving customer issues while simultaneously improving technical services
- Diffused risk by breaking down complex, technical concepts and devising strategic plans for executive stakeholders and customers across multiple international organizations
- Coordinated with multi-level leadership and field experts from partner organizations to provide real-time intelligence assessments to include regional, historical, and linguistic insight in support of global Special Operations
Education
MBA - Technology
Georgetown University
Washington, DC05-2023
Bachelor of Science - Computer Networks and Cyber Security
University of Maryland - Global Campus
Hyattsville, MD2019
Associate of Arts - Arabic Language And Literature
Defense Language Institute
Monterey, CA01.2015
Skills
- Technical Program Management
- AWS & Azure Proficiency
- Microsoft Docs Content Creator
- Georgetown MBA w/ Technology Focus
- System Design Experience
- Cross Organization Collaboration
Timeline
Senior Technical Program Manager
Microsoft
05.2021 - Current
Systems Engineer
Amazon Web Services
01.2018 - 05.2021
Intelligence Advisor
10th Special Forces Group (Airborne) - US Army
03.2013 - 01.2018
Associate of Arts - Arabic Language And Literature
Defense Language Institute
MBA - Technology
Georgetown University
Bachelor of Science - Computer Networks and Cyber Security
University of Maryland - Global Campus
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