James Munday
Mesa,AZ
Summary
Enthusiastic and driven with a sales and customer service focus. Goal oriented and highly self-motivated Goal-driven Inside Sales Representative proficient in one call closing and pipeline management. and Willing to work hard to build customer base and acquire new accounts. Resilient professional with strong communication skills and resourceful approach to drive solutions. Above all willing to learn and grow my career.
Overview
22
22
years of professional experience
Work History
Senior Living Advisor
A Place For Mom Inc.
Mesa, AZ
03.2022 - 02.2024
- Assisted seniors and their families in understanding the various levels of care available in senior living communities.
- Taking inbound calls.
- Developed customized plans for individuals based on their personal preferences, health condition, financial resources, and lifestyle.
- Meet KPI's and quota.
Inside Sales Representative
Nextiva
Chandler, AZ
01.2021 - 02.2022
- Provided customers with product information, pricing and availability.
- Fielded inbound calls.
- Gave live demonstrations via zoom and teams to show how product works.
- SaaS
- Meet KPI's and quota.
Inside Sales Representative
TDX/Tireco
Gardena, CA
04.2016 - 04.2020
- Cultivated and strengthened customer relationships to drive revenue growth.
- Grew quarterly tire sales from 3 million dollars to 4 million dollars to achieve established goals.
- Awarded for driving top line revenue growth and sustaining high level of achievement.
- Built strong relationships with owners and managers of multimillion dollar businesses.
- Was in charge of the Pacific Northwest over 700 accounts.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
Sales Representative
Clear Call Solutions
Chandler, AZ
02.2011 - 03.2016
- Demonstrated product features to align with customer needs.
- Solicit sale of new or additional services, products and technology.
- Confer with customers to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
- Making outbound calls and taking inbound calls to make sales.
Loan Officer
Light House Financial
Vancouver, WA
03.2002 - 08.2010
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Oversaw the entire mortgage process including application, origination, underwriting and closing.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Managed pipeline of 30 or more applicants every month.
Education
High School Diploma -
Hudson's Bay High School
Vancouver, WA06.1996
Skills
- Regional sales and support
- Consultative sales approach
- Telephone sales
- Pipeline Management
- Full-cycle sales process
- Exceptional customer service
- Upselling Products and Services
- Excellent Communication
Timeline
Senior Living Advisor
A Place For Mom Inc.
03.2022 - 02.2024
Inside Sales Representative
Nextiva
01.2021 - 02.2022
Inside Sales Representative
TDX/Tireco
04.2016 - 04.2020
Sales Representative
Clear Call Solutions
02.2011 - 03.2016
Loan Officer
Light House Financial
03.2002 - 08.2010
High School Diploma -
Hudson's Bay High School