Summary
Overview
Work History
Education
Skills
Certification
QUALIFICATIONS
Timeline
Generic

James Murray

Bonita Springs,FL

Summary

I would like to establish myself within a company so that I may fulfill my potential while helping my company reach the goals set.

Dynamic individual with hands-on experience in the collision industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Claims MDS

Lynx Services Corporation
01.2012 - Current
  • Handle day to day duties to include evaluating estimates that have been written by repair shops or sublet contractors for damages to customers automobiles or property.
  • I go over and evaluate the claims for accurate accounts of repairability and to make sure the guidelines that have been set forth by the insurance companies have been followed.
  • Authorize and follow up on claims paid out for customer satisfaction and quality assurance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Senior Field Claims Adjuster FL

Allstate Insurance Company
01.2010 - 01.2012
  • Responsible for adjusting damage to customers property. Settling claims, establishing report with customer and handling claims from start to finish.
  • Which includes payout and settlement of customers property all while helping the customer thru this hard time and keeping customer service a priority.
  • Dealing with the shops and coming up with agreeable terms for repair.
  • I have been I-Car Platinum certified, as well as extensive training in estimates and customer service.
  • Making sure quality assurance is reached on each and every claim.
  • Provided clear explanations to clients regarding complex policy terms, ensuring they felt informed and confident throughout the claims process.
  • Increased accuracy of damage assessments by utilizing advanced technology for documentation and measurement purposes.

Owner

Murrays Motorsports
01.2005 - 01.2010
  • Owner operator auto sales and service dealership.
  • Responsible for all aspects of owning and operating wholesale dealership and all of the employees.
  • Due to the economy forced to close.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Service Manager and Sales Consultant and Body Estimator

Dominion Chevrolet-Cadillac-Buick-Nissan-Kia
01.2003 - 01.2005
  • Responsible for repair and service of customers vehicles, while ensuring personnel operates in a quality and timely manner.
  • Dealership closed due to economy.

Education

No Degree - Wholesale Dealership Cert.

J. Sergeant Reynolds Community College
Richmond, Virginia

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University of Central Florida
03.2011

General Diploma - undefined

Thomas Dale High School
Chesterfield, Va
01.1985

Skills

  • Training skills in Microsoft, ADP, Windows, Reynolds and Reynolds, CCC1, Mitchell, Motors ; Audatex, Xactimate and other General office programs
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking Abilities
  • Organization and time management
  • Problem resolution

Certification

  • State of Florida real Estate License
  • F-0620 All Lines Florida Insurance License
  • Allstate Insurance School of Estimating Chicago Ill.
  • Certified Collision Estimating, and Damage Analysis.
  • Awarded Virginia Governors Silver Certificate Award for Career Readiness

QUALIFICATIONS

  • I have been trained extensively in the Quality Control, Estimate's field, Claims Processes, Management, as well as all aspects of customer service.
  • I have extensive computer knowledge of Audatex, Pathways, CCC1, Mitchell, Motors, and Web-Est Estimating programs, along with some Exactimate estimating also.
  • I am a licensed state of Florida realtor.
  • I also hold a valid Florida 620 all lines Insurance Adjusters License.

Timeline

Senior Claims MDS

Lynx Services Corporation
01.2012 - Current

Senior Field Claims Adjuster FL

Allstate Insurance Company
01.2010 - 01.2012

Owner

Murrays Motorsports
01.2005 - 01.2010

Service Manager and Sales Consultant and Body Estimator

Dominion Chevrolet-Cadillac-Buick-Nissan-Kia
01.2003 - 01.2005

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University of Central Florida

General Diploma - undefined

Thomas Dale High School

No Degree - Wholesale Dealership Cert.

J. Sergeant Reynolds Community College

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