James Nance
Saint Augustine,FL
Summary
Passionate IT enthusiast with foundational knowledge in Linux, Bash, Python, and PC Troubleshooting. Boasts over 10 years of customer service experience, developing strong problem-solving and team collaboration skills. Actively pursuing CompTIA A+ certification with a keen interest in applying technical skills and customer service expertise in an IT role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Cindy’s Retreat for Dogs
04.2018 - Current
- Lead a team of 4+ staff in managing the care of 20-50 dogs daily, demonstrating strong leadership and organizational skills
- Enhanced client satisfaction through effective problem resolution and high-quality customer service
- Implemented and managed IT-related solutions for internal processes, improving operational efficiency.
Senior Logistics Associate
Harbor Freight
04.2015 - 11.2017
- Managed stock, received incoming trucks, and ensured efficient retail operations
- Operated forklift and other machinery, demonstrating technical aptitude and adherence to safety protocols
- Actively involved in troubleshooting minor technical issues and maintaining digital inventory systems.
Skills
- Proficient in PC Troubleshooting, Network Security, Firewalls, and basic IT infrastructure
- Experienced in Linux, Windows, and Cybersecurity Tools (Wireshark, Nmap, Burp Suite, and Netcat for network security and vulnerability analysis)
- Familiar with Microsoft Office 365 and Google Suite Products
- Experienced in customer-facing roles, excelling in communication, conflict resolution, and proven ability to manage and resolve customer inquiries and issues efficiently
Certification
CompTIA A+ - In Progress
Projects
AWS Honeypot, Honeypot Analysis, 04/2022
Engineered and deployed a virtual honeypot using AWS Cloud API to capture and analyze attacker behaviors in a controlled environment., Utilized Linux Virtual Machine and Kibana for effective data visualization, gaining insights into security threats and attacker tactics.
Timeline
Manager
Cindy’s Retreat for Dogs
04.2018 - Current
Senior Logistics Associate
Harbor Freight
04.2015 - 11.2017
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