James Nastasi

Contract work through steadfast management group for at&t corporate in communications. I cover new york state and also pennsylvania but predominately high rise buildings in nyc.Rebuild rack systems in I.T. closets,testing of all coax wiring in all floors of building for ohm levels and also signal loss with aim meter,rewiring of any outdated wiring,rewiring cat 6 for internet access points for each floor along with installing the following,

-Comm 3000 systems

-Combiners

-polarity lockers

-tap systems

-swm 30 units

-swm 30 piggy backs

-in line amps

-power inserters

-reverse band lnb

-cat 6 access points

-security cameras

Blacktop,sealcoat,line stripe,and hot tar cracks on commercial parking lots and residential driveways.Also beyond regular scope of work do all maintenance and repairs on all equipment that consisted of,

-engines

-hydraulic pumps

-water pumps

-control panels

-hydraulic controls

-wiring

-diaphragm pumps(rebuild)

-neumatic pumps(rebuild)

upper check ball valves

-lower check ball valves

-pump head

-welding of any breaks on system

-gearbox rebuilds

rebuild of pumps on line striper

furnace repairs on hot tar pumper

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• Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Used ticketing systems to manage and process support actions and requests.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Identified and solved technical issues using variety of diagnostic tools and tactics.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Activated accounts for clients interested in new services.
• Managed high levels of call flow and responded to [Type] technical support needs.
• Compiled and accurately entered data for each customer encounter to record in system.
• Provided on-call support for critical [Type] issues related to [System] and [Software].
• Trained end-users of [Software] and [Software] on use, functionality and application to business problems.
• Logged support tickets and closed when issues were resolved.
• Resolved technical issues by troubleshooting.

• Followed plant safety procedures, rules and regulations.
• Conducted safety inspections and followed safety rules and procedures.
• Adjusted and maintained plant equipment for safety and performance.
• Operated equipment such as front-end loaders, forklifts and slakers regularly.
• Knowledgeable of machine maintenance in order to troubleshoot effectively.
• Performed minor mechanical work and routine equipment maintenance.
• Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
• Made appropriate repair recommendations for malfunctioning equipment.
• Implemented process changes.
• Greasing of all bearings on all conveyors
• splicing of conveyor belts
• installation of new belts
• installation of new bearings
• installation of conveyor motors
• installation of new shaker screens
• welding of wear plates on conveyor chutes
• welding of any breaks on plant equipment during operation to prevent shutdown
• change over of shaker screens to run new material through plant
• replace gear boxes
• rebuilding of gear boxes
• fabrication and welding of new conveyor chutes
• repack bearings
• repair or replace conveyor alarms
• run new cat 6 cable at plant when needed to each camera system to maintain active cameras on entire plant at all times