James Ndayahoze
Bloomington,IN
Summary
Accomplished professional with expertise in client support and relationship building, honed at Stone Belt Inc. Proven track record in enhancing patient care and optimizing team efficiency. Skilled in time management and behavior redirection, contributing to a 20% increase in productivity. Adept at fostering community partnerships and implementing process improvements.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Developmental Service Inc
Bloomington, IN
09.2024 - 07.2025
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Coordinator
Stone Belt Inc
Bloomington, IN
03.2023 - 08.2024
- Collaborated with cross-functional teams for project coordination, resulting in streamlined processes and improved productivity.
- Developed comprehensive reports for management review, highlighting key accomplishments and areas for improvement.
- Improved team efficiency by coordinating schedules, managing calendars, and ensuring timely completion of assignments.
- Contributed to organizational growth by identifying opportunities for process improvements and implementing best practices.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed physical, emotional, social, and cognitive needs of patients.
- Enhanced patient care by coordinating home health aide services and addressing individual needs.
- Facilitated smooth transitions between care settings by working closely with discharge planners and case managers.
- Ensured timely documentation of patient progress through regular monitoring and reporting procedures.
- Assisted in the recruitment process for home health aides to maintain a skilled and dedicated workforce.
- Cultivated strong community partnerships with local healthcare providers to increase client referrals and expand agency''s reach.
- Optimized staff productivity by implementing efficient scheduling and work assignment methodologies.
- Monitored incident reports involving home health aides for trends or patterns indicating areas requiring attention or improvement efforts.
- Contributed to increased profitability by managing resources efficiently and minimizing overtime costs.
- Managed scheduling and assignments for home health aides to optimize efficiency and maintain consistent care.
- Demonstrated commitment to continuous improvement by participating in professional development opportunities related to home healthcare management.
Site Supervisor
Rescare Community Service
Indianapolis, IN
01.2021 - 11.2022
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Trained new team members on site policies and procedures.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Education
Bachelor Of Applied Arts - Social Work
Indiana University, Bloomington
Bloomington, INSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Decision-making support
- Health and safety requirements
- Relationship building
- Direct patient care
- Transportation
- Patient care
Timeline
Direct Support Professional
Developmental Service Inc
09.2024 - 07.2025
Coordinator
Stone Belt Inc
03.2023 - 08.2024
Site Supervisor
Rescare Community Service
01.2021 - 11.2022
Bachelor Of Applied Arts - Social Work
Indiana University, Bloomington