James Nista
Pompano Beach
Summary
Patient-focused professional with experience delivering superior emergency services to patients. Poised professional with history remaining calm under pressure. Bls, cpr, acls, pals certified. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Class Act Dance
Orland Park
12.2024 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Barista
Living Green Fresh Market
Fort Lauderdale
12.2024 - Current
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Emergency Medical Technician
American Medical Response, AMR
Pompano Beach
07.2023 - 12.2024
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Remained level-headed and proactive during emergency situations.
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Education
Paramedic - Emergency Medicine
Emergency Education Institute
Coral Springs, FL02-2024
Emergency Medical Technician - Emergency Medicine
Emergency Education Institute
Coral Springs, FL02-2023
Bachelor of Arts - Business Administration
Florida Atlantic University
Boca Raton, FL06-2019
Skills
- Customer service
- Complaint resolution
- Inventory management
- Performance metrics
- Team leadership
- Customer relationship management
- Patient assessment
- Emergency response
- Medical documentation
- Vital signs monitoring
- Basic life support
Certification
- Nationally Registered Paramedic
- Nationally Registered Emergency Medical Technician
Affiliations
- Trained in Shotokan Karate to build discipline and resilence to not giving up
Timeline
Customer Service Manager
Class Act Dance
12.2024 - Current
Barista
Living Green Fresh Market
12.2024 - Current
Emergency Medical Technician
American Medical Response, AMR
07.2023 - 12.2024
Paramedic - Emergency Medicine
Emergency Education Institute
Emergency Medical Technician - Emergency Medicine
Emergency Education Institute
Bachelor of Arts - Business Administration
Florida Atlantic University
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