Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

JAMES NJOROGE

Tacoma,WA

Summary

Dynamic culinary professional with experience at Chipotle, skilled in meal preparation and safe food handling. Proven ability to enhance team collaboration and customer communication, ensuring high-quality service. Adaptable and proficient in multitasking, consistently delivering exceptional dining experiences while maintaining food safety standards.

Overview

11
11
years of professional experience

Work History

Cook

Chipotle
01.2023 - Current
  • Prep various ingredients to later use in serving guests in the course of the day observing food safety guidelines.
  • Stocking up different dishes on the line as required to satisfy guest needs.
  • Plating food according to the expectations of the guests.
  • Cleaning and organizing the food plating area, maintaining food safety.
  • Checking food temperature as per state and restaurant guidelines.
  • Cleaning kitchen counters, floors, and dishes during slow times, shift change, or end of the day.
  • Utilizing communication skills to work with a team of other cooks to achieve quality food and serve it fresh and in compliance with expectations from the company.
  • Using different culinary skills to prepare food for guests such as sauteing, grilling, and more.

Warehouse Associate

Amazon Fulfilment Center
07.2023 - 12.2023
  • Observing OSHA safety regulations, pack items into boxes and ship them out to customers.
  • Order picking; Pick items from storage for the purpose of shipping them out to customers.
  • Inventory Control and Quality Assurance. Inventory maintenance, scanning and troubleshooting errors in inventory.
  • Water spider. Ensure other associates have the necessary tools needed to perform their jobs safely and effectively.
  • Hazmat trained. Trained in how to safely handle hazmat materials, clean spills, and escalate potential hazmat safety issues.

Line Cook

IHOP
03.2023 - 07.2023
  • Prep food before opening to get ready for when the store is open.
  • Prepare dishes, ingredients, and workstations before peak hours.
  • Cook and plate orders as per instructed by company policy.
  • In a fast-paced environment, clear checks by checking in that all food items have been completed by the other line cooks.
  • Use various skills to prepare food for guests such as poaching eggs, pan-flipping, grilling meats, sauteing vegetables, making pancakes, cooking rice and other sorts of dinners, making omelets and other various food items.

Line Cook

Chipotle
01.2022 - 02.2023
  • Prep various ingredients to later use in serving guests in the course of the day observing food safety guidelines.
  • Stocking up different dishes on the line as required to satisfy guest needs.
  • Plating food according to the expectations of the guests.
  • Cleaning and organizing the food plating area, maintaining food safety.
  • Checking food temperature as per state and restaurant guidelines.
  • Cleaning kitchen counters, floors, and dishes during slow times, shift change, or end of the day.
  • Using different culinary skills to prepare food for guests such as sauteing, grilling, and more.

Team Leader

Chic Fil-A
Suwanee, USA
01.2018 - 01.2022
  • Ensure consistent quality production of food for guests.
  • Organize and interact with team members on designated roles in the kitchen.
  • Keep communication channels open with front counter staff on accurate delivery of services to staff.
  • Identify and solve problems or issues related with food safety.
  • Provide continuous mentoring and supportive training of new and other employees in the kitchen.
  • Conduct safety checks on food and machinery, to ensure safety of employees.
  • Communicate with, and help solve, issues pointed out by customers concerning food safety.

Licensed Insurance Sales Representative

All State
Alpharetta, USA
01.2020 - 07.2020
  • Make and receive inbound calls from customers.
  • Identifying and contacting prospects using a prospect management system.
  • Documenting, organizing, updating, and safekeeping customer information & policies.
  • Providing guidance and technical assistance in the customer onboarding process.

CCC Sales Representative

State Farm
Dunwoody, USA
06.2019 - 12.2019
  • Receive inbound calls from customers.
  • Bind and sell insurance policies to customers.
  • Provide technical support in an entry level for customer needs regarding technical errors on accounts.
  • Resolve and adjust policies on customers’ behalf.

Grocery Clerk

Publix Supermarkets
Suwanee, USA
09.2017 - 01.2018
  • Stock groceries in store aisles.
  • Greet customers, and assist them find products in the store.
  • Interact with customers, take note of their overall satisfaction in the store.
  • Communicate to management concerns, reviews or customer complaints.
  • Assist customers with special needs to shop, check out, and load supplies into their vehicles.
  • Ensure ease of access of products for customers in the store.

Technical Support Representative

Tai Sacco
Nairobi, Kenya
08.2015 - 05.2017
  • Received calls from clients, and helped troubleshoot and resolve issues related to customer accounts.
  • Reviewed and documented customer satisfaction reviews, on their online banking experience.
  • Provided technical solutions in the workplace, on issues faced by workmates concerning computers.
  • Assisted customers in opening and setting up online banking accounts.
  • Ensured that all systems were up and running at the beginning of shift.
  • Wrote and documented troubleshooting codes on the online banking website.
  • Assisted customers in understanding different banking options and how to access easy services online.

Academic Writer

NGOPS Writing
Nairobi, Kenya
02.2014 - 01.2015
  • Researched academic work for students under my tutorship.
  • Compiled research results into well-structured essays, clearly outlining the key points, enabling the student being tutored to internalize the points explained.
  • Took part in the training of new academic writers.
  • Wrote essays that were later on posted on educative blogs on a wide range of topics upcoming globally.
  • Spearheaded talks on improving writing skills in the company, which was aimed at building confidence in the new members of the writers society.

Education

Bachelor of Science - Computer Science, Pre- Computer Science

Georgia State University
Atlanta, GA
05.2024

Some College (No Degree) - Web and Android development

Emobilis Institute of Mobile And Web Development
Nairobi
08-2015

Skills

  • Adaptability
  • Customer Communication
  • Problem Solving
  • Bilingual Communication
  • Client Interaction
  • Troubleshooting
  • Technical Support
  • Web Scripting
  • Android Scripting
  • Teamwork
  • Documentation
  • Solution Development
  • Team collaboration
  • Customer service
  • Problem solving
  • Multitasking capacity
  • Safe food handling
  • Work Planning and Prioritization
  • Meal preparation
  • Team coordination

Professional References

  • Joel Lopez, Chic Fil A Supervisor, 7707285456
  • Chris Feng, Publix Supermarket Manager, 7709324303
  • Doris Samuels, Tai Sacco Manager, 6788607897

Timeline

Warehouse Associate

Amazon Fulfilment Center
07.2023 - 12.2023

Line Cook

IHOP
03.2023 - 07.2023

Cook

Chipotle
01.2023 - Current

Line Cook

Chipotle
01.2022 - 02.2023

Licensed Insurance Sales Representative

All State
01.2020 - 07.2020

CCC Sales Representative

State Farm
06.2019 - 12.2019

Team Leader

Chic Fil-A
01.2018 - 01.2022

Grocery Clerk

Publix Supermarkets
09.2017 - 01.2018

Technical Support Representative

Tai Sacco
08.2015 - 05.2017

Academic Writer

NGOPS Writing
02.2014 - 01.2015

Bachelor of Science - Computer Science, Pre- Computer Science

Georgia State University

Some College (No Degree) - Web and Android development

Emobilis Institute of Mobile And Web Development

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