JAMES NOLAN
Haines City,FL
Summary
Results-driven professional with over 23 years of experience in Operations, Service Management, and Customer Service. Proven expertise in logistics, route optimization, and team leadership. Holds a CDL Class B certification with air brakes and passenger endorsement. Adept at delivering exceptional customer service, ensuring safety compliance, and driving operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Driver
Uber
Orlando, FL
07.2024 - Current
- Provide safe and reliable transportation services to passengers
- Optimize routes using GPS and real-time traffic data to ensure timely arrivals
- Deliver exceptional customer service by addressing passenger needs and ensuring a comfortable ride experience
- Maintain vehicle cleanliness and perform routine inspections to ensure safety and compliance with Uber standards
Bus Driver
Walt Disney World Resort
Orlando, FL
11.2022 - 06.2024
- Transported guests across the resort, ensuring a safe and enjoyable experience
- Conducted pre-trip safety inspections and adhered to strict safety protocols
- Maintained punctuality and efficiency while navigating complex routes
Operations Coordinator
FedEx Ground
Davenport, FL
08.2016 - 08.2022
- Managed internal and external customer service, resolving issues within defined timeframes
- Updated and maintained FedEx Ground scheduled pick-ups, coordinating with sales, customers, and station management
- Conducted customer visits to improve service delivery and build strong relationships
- Optimized pick-up schedules and resolved non-productive pick-up issues to enhance customer satisfaction
CPC Coordinator
FedEx Ground
Pompano Beach, FL
08.2011 - 08.2016
- Provided customer service and issue resolution, ensuring compliance with quality standards
- Created and maintained pick-up files, responding to daily inquiries and requests for assistance
- Conducted pick-up transfers and obtained customer approvals for schedule changes
Pick-Up and Delivery Service Manager
FedEx Ground
Pompano Beach, FL
08.2006 - 08.2011
- Managed package pick-up and delivery operations, ensuring timely and efficient service
- Monitored productivity standards and developed peak plans for route alignments
- Conducted weekly safety meetings and trained new drivers on FedEx Safe Driving Program
- Ensured compliance with DOT requirements and FedEx brand imaging standards
Education
Bachelor of Science - Business and Recreation
Calvin College
Grand Rapids, MISkills
- Operations Management
- Route Planning
- Logistics Management
- Load Management
- Route Optimization
- Customer Service
- Issue Resolution
- Account Management
- Client Relationship Building
- Safety & Compliance
- Pre-Trip Inspections
- Worksite Safety
- DOT Compliance
- Team Leadership
- Training & Development
- Performance Monitoring
- Team Collaboration
- Technical Skills
- Records Management
- Shipping Procedures
- Route Development
Certification
- CDL Class B with Air Brakes and Passenger Endorsement
- FedEx Safe Driving Program Certification
Accomplishments
- Consistently maintained high customer satisfaction ratings across roles
- Improved operational efficiency at FedEx Ground by optimizing pick-up schedules and route alignments.
- Successfully increased product sales through strategic customer engagement
Coreskills
- Operations Management, Route Planning, Logistics Management, Load Management, Route Optimization
- Customer Service, Issue Resolution, Account Management, Client Relationship Building
- Safety & Compliance, Pre-Trip Inspections, Worksite Safety, DOT Compliance
- Team Leadership, Training & Development, Performance Monitoring, Team Collaboration
- Technical Skills, Records Management, Shipping Procedures, Route Development
Timeline
Driver
Uber
07.2024 - Current
Bus Driver
Walt Disney World Resort
11.2022 - 06.2024
Operations Coordinator
FedEx Ground
08.2016 - 08.2022
CPC Coordinator
FedEx Ground
08.2011 - 08.2016
Pick-Up and Delivery Service Manager
FedEx Ground
08.2006 - 08.2011
Bachelor of Science - Business and Recreation
Calvin College
Similar Profiles
Calvenel Junior JeanCalvenel Junior Jean
Driver at UberDriver at Uber
Joandra CabralJoandra Cabral
Vehicle Crash Claims at UberVehicle Crash Claims at Uber
Rob Keith BanlaygasRob Keith Banlaygas
UBER Driver at UberUBER Driver at Uber
James EstherJames Esther
Independent Contractor at UberIndependent Contractor at Uber
David MyersDavid Myers
Lead Pastor at NorthRidge Church (First Baptist Church of Haines City)Lead Pastor at NorthRidge Church (First Baptist Church of Haines City)