Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

James Norbury

1039 W. 41st Place # 1 Kansas City,MO

Summary

Detail-oriented customer service representative excelling in appointment scheduling and administrative support. Known for effective communication and collaboration, contributing to improved service delivery and enhanced customer experiences.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

University Of Kansas Health System
Kansas City, KS
09.2006 - Current
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Assisted in managing patient scheduling and appointment coordination for optimal service delivery.
  • Provided support to team members by sharing knowledge of healthcare policies and procedures.
  • Implemented process improvements that enhanced patient interaction efficiency and satisfaction rates.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

High School Diploma -

St Marks High School
Wilmington, DE

No Degree - Business Administration

Delaware Technical Community College
Newark , Delaware

Skills

  • Customer service
  • Data entry
  • Payment processing
  • Appointment scheduling
  • Administrative support
  • Customer relations

Timeline

Customer Service Representative

University Of Kansas Health System
09.2006 - Current

High School Diploma -

St Marks High School

No Degree - Business Administration

Delaware Technical Community College
James Norbury