Detail-oriented customer service representative excelling in appointment scheduling and administrative support. Known for effective communication and collaboration, contributing to improved service delivery and enhanced customer experiences.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
University Of Kansas Health System
Kansas City, KS
09.2006 - Current
Resolved customer inquiries through effective communication and problem-solving strategies.
Assisted in managing patient scheduling and appointment coordination for optimal service delivery.
Provided support to team members by sharing knowledge of healthcare policies and procedures.
Implemented process improvements that enhanced patient interaction efficiency and satisfaction rates.
Responded to customer requests for products, services, and company information.
Collaborated with team members to develop best practices for consistent customer service delivery.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.