Summary
Overview
Work History
Education
Skills
Timeline
James Norris

James Norris

QA Tester
Fuquay Varina,United States

Summary

Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC.

Overview

8
8
years of professional experience

Work History

Sr. Claim Analyst

J.E. Kelleher
Remote, NC
04.2022 - 10.2023
  • Restructured communication flow among departments that cut down on paperwork by 75%.
  • Implemented QNXT for claims management to increase administrative efficiencies.
  • Achieved 20% reduction in claims processing time by implementing streamlined procedures and improved documentation methods through software updates, resulting in increased overall departmental efficiency.

Regulatory Compliance Specialist

Covance/LabCorp
Remote, NC
10.2019 - 04.2022
  • Performed regulatory assessments including HIPPA, and security controls review.
  • Assisted with implementing Qualys Web App Scanning for auditing, pen testing and 24/7 vulnerability detection.
  • Regularly attained 100% HIPAA compliance, reinforcing patient trust and engagement in clinical trials through rigorous adherence to regulations and facilitation of effective virtual conferences.

Data Analyst

WIRB/Copernicus IRB
Cary, NC
09.2018 - 10.2019
  • Assisted clinical trials with data management and protocol updates ensuring clinical trial FDA approval.
  • Managed employee and client access to proprietary systems preventing unauthorized access, accidental damage, user errors, and malicious actions.
  • Assisted winning team with 100% accurate data migration that merged multiple organizations.
  • Proved success of system integration with Integration Testing, Unit Testing, Black box testing, and UAT were all successful.

Medical Sales Representative

Conduant
Cary, NC
08.2016 - 09.2019
  • Optimized product presentation process through development of comprehensive template, resulting in 30% reduction in preparation time.
  • Implemented routine client satisfaction assessments, proactively addressing concerns and promoting new offerings.
  • Successfully elevated customer satisfaction scores by 25% and expedited adoption of new products by 40%.
  • Grew account base by 25% by delivering high-impact product presentations to medical professionals.

QA Tester

RTI
Durham, NC
07.2015 - 08.2016
  • Ran User Acceptance Tests for 6 weeks using Jira.
  • Drove continuous monitoring initiatives to evaluate adherence to information security policies and standards.
  • Achieved notable improvement in compliance metrics, ensuring a more robust and secure information environment.
  • Documented testing procedures for developers and future testing use.

Education

High School Diploma -

Wake Technical Community College, Raleigh, NC

Skills

Auditing Proceduresundefined

Timeline

Sr. Claim Analyst - J.E. Kelleher
04.2022 - 10.2023
Regulatory Compliance Specialist - Covance/LabCorp
10.2019 - 04.2022
Data Analyst - WIRB/Copernicus IRB
09.2018 - 10.2019
Medical Sales Representative - Conduant
08.2016 - 09.2019
QA Tester - RTI
07.2015 - 08.2016
Wake Technical Community College - High School Diploma,

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