James Norris

Over see house was staffed and all clients are cared for. Schedule and make sure all hours are covered.

• Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
• Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.

• Improved patient satisfaction by effectively coordinating healthcare services and appointments.
• Streamlined communication between departments for enhanced care coordination and patient outcomes.
• Implemented efficient scheduling systems to optimize patient appointment availability and staff workload balance.
• Managed complex caseloads with diverse medical needs, ensuring timely access to necessary resources and support.
• Audit all medications and scripts for accuracy.

• Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
• Contributed to maintaining a secure facility by diligently monitoring inmate activities and behavior.
• Ensured timely and accurate recordkeeping for all inmate files, including intake documents, incident reports, and release paperwork.
• Collaborated with fellow officers to maintain order and enforce facility rules consistently among inmates.
• Facilitated the transport of inmates to court appearances, medical appointments, and other off-site locations while ensuring security at all times.
• Conducted regular headcounts to verify the presence of all assigned inmates within the housing unit.
• Managed high-stress situations calmly and efficiently, de-escalating potentially dangerous incidents before they escalated further.
• Performed routine inspections of facility equipment to ensure proper functioning and adherence to safety standards.
• Participated in ongoing professional development training courses to stay current with industry trends and best practices.
• Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
• Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
• Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
• Documented prisoner identification, charges and inmate disturbance incidents.
• Monitored radio transmissions between staff to respond immediately to directions and emergencies.