Summary
Overview
Work History
Skills
Timeline
Generic

Jayy Obryant

Millersville,MD

Summary

I'm a goal-oriented Amazon Process Assistant with over 4 years of experience working in warehouse operations. I have a strong background in managing both people and processes in my previous position. I take pride in my dedication to logistics and operations, making sure that everything runs smoothly and efficiently.

Overview

5
5
years of professional experience

Work History

Amazon Process Assistant

Amazon
03.2019 - 11.2023
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.

Member Services Team Member

Sams Club
11.2018 - 03.2019
  • Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
  • Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
  • Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

Skills

  • Safety Management
  • Workflow Management
  • Operations Management
  • Strategic Planning
  • Management Support
  • Team Leadership
  • Time Management
  • Verbal and written communication

Timeline

Amazon Process Assistant

Amazon
03.2019 - 11.2023

Member Services Team Member

Sams Club
11.2018 - 03.2019
Jayy Obryant