Jayy Obryant
Millersville,MD
Summary
I'm a goal-oriented Amazon Process Assistant with over 4 years of experience working in warehouse operations. I have a strong background in managing both people and processes in my previous position. I take pride in my dedication to logistics and operations, making sure that everything runs smoothly and efficiently.
Overview
5
5
years of professional experience
Work History
Amazon Process Assistant
Amazon
03.2019 - 11.2023
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Member Services Team Member
Sams Club
11.2018 - 03.2019
- Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Skills
- Safety Management
- Workflow Management
- Operations Management
- Strategic Planning
- Management Support
- Team Leadership
- Time Management
- Verbal and written communication
Timeline
Amazon Process Assistant
Amazon
03.2019 - 11.2023
Member Services Team Member
Sams Club
11.2018 - 03.2019