James O'Keefe
Philadelphia,PA
Summary
Reliable employee seeking social work position. Offering excellent communication and good judgment. Dedicated social work professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced social worker with over 27 years of experience in case management and intake assessment. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Social Work Services Manager II
City Of Philadelphia - Office Of Homeless Services
Philadelphia, PA
10.1998 - 10.2021
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Family Caregiver Support Program
Philadelphia Senior Center
Philadelphia, PA
07.1991 - 07.1993
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Case Manager
Jewish Community Center - Stiffel Senior Center
Philadelphia, PA
07.1985 - 07.1987
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
Education
M.S.W. - Social Work
Temple University
Philadelphia, PA05.1994
Skills
- Written and verbal communication
- Client needs assessments
- Interviewing skills
- Dependable and Responsible
- Self-Motivated
- Teamwork and Collaboration
- First Aid/CPR
- Attention to Detail
- Cultural Awareness
Accomplishments
- Achieved positive outcomes through effectively helping with strategic service plan goals while maintaining the individual's right to self-determination and cultural value preservation.
- Collaborated with team of service related individuals and agency representatives in the development of efforts to reduce chronic homelessness and connection to community based resources.
- Provided services to individuals and families enabling them to remain in their homes or relocate to housing options other than city shelter.
Affiliations
- National Association of Social Workers
Certification
National CPR Foundation certification
Timeline
Social Work Services Manager II
City Of Philadelphia - Office Of Homeless Services
10.1998 - 10.2021
Family Caregiver Support Program
Philadelphia Senior Center
07.1991 - 07.1993
Case Manager
Jewish Community Center - Stiffel Senior Center
07.1985 - 07.1987
M.S.W. - Social Work
Temple University