James O’Keefe
Sprouts Farmer Market
Jacksonville,FL
1
Certification
10
years of professional experience
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Work History
Assistant Store Manager
3 Years- Trained and mentored new staff on Sprouts Processes and Procedures.
- Continuously mentored team members that were interested in moving up in the company.
- Graduated from the ASM fast track program.
- Set performance expectations and held team to the expectations set.
- Drove KPIs and the Powerscore card.
- Opened a new store and broke company records for sales for opening weekend.
Service Manager
2 Years- Led initiatives to streamline operations and improve overall customer satisfaction metrics.
- Mentored team members in problem-solving techniques to enhance service delivery efficiency.
- Developed and implemented customer service training programs for staff, enhancing team performance.
- Oversaw daily store operations, ensuring compliance with safety and quality standards.
- Met with customers to discuss service needs and offer available solutions.
Produce Manager
7 Months- Oversaw daily operations of produce department, ensuring product quality and freshness.
- Implemented efficient stock rotation processes, reducing waste and maintaining optimal product availability.
- Trained and mentored team members on best practices for inventory management and customer service.
- Coached and mentored new team members.
Assistant Produce Manager
1 Year 7 Months- Coordinated inventory management processes to minimize waste and optimize stock levels.
- Trained team members on best practices for produce handling and customer service.
- Developed merchandising displays that enhanced product visibility and drove sales.
- Enhanced sales performance with consistent merchandising and attractive displays, showcasing seasonal items.
- Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
Senior Produce Clerk
1 Year 2 Months- Assessed floor displays to identify merchandise needs for stocking.
- Checked prices and located requested products for customers.
- Complete Produce Development Program as an apprentice with the regional All-Star.
- Assess floor displays to determine which merchandise is required stocking.
- Rotate stock to maintain freshness and promote customer purchase.
- Counted and recorded produce department inventory for accuracy.
- Verify invoices against delivered merchandise to check shipment accuracy.
- Operate different grocery store equipment including balers, power jacks, and slicing machines.
- Learned strategies for managing shrinkage and optimizing operations in grocery store.
- Analyzed purchase records to compare costs and optimize budgeting.
- Documented invoices and created inventory cover letters to ensure organized tracking.
Freight Flow Manager
1 Year 5 Months- Managed daily operations, including supervising 7 team members.
- Strengthened operational efficiencies by developing organizational filing systems for invoices and customer orders.
- Retrieved and stored items and traced lost shipments.
- Delivered onsite training to enhance team skills and knowledge.
- Managed daily operations and supervised 7 team members to maintain workflow and accountability.
- Developed organizational filing systems for invoices and customer orders, improving access and retrieval efficiency.
Education
GED
Skills
Inventory management
KPI tracking
Shrink Management
Staff development
Training and Mentoring
Operational efficiency
Loss prevention
Visual merchandising
Inventory optimization
Periscope
KPI management
Accomplishments
ASM Fast Track
Grand opening 672 Sales record for company.
Certification
- ASM Fast Track
- Produce Development Program
- Food Handler’s Card
Timeline
Assistant Store Manager
Sprouts Farmer Market
08.2023 - CurrentRead More
Service Manager
Sprouts Farmer Market
08.2021 - 08.2023Read More
Produce Manager
Sprouts Farmers Market
01.2021 - 08.2021Read More
Assistant Produce Manager
Sprouts Farmers Market
06.2019 - 01.2021Read More
Senior Produce Clerk
Sprouts Farmers Market
05.2018 - 07.2019Read More
Freight Flow Manager
Dick’s Sporting Goods
05.2016 - 10.2017Read More
Yavapai Community College
GED
Read More