James Owens
Houston,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
8
8
years of professional experience
Work History
Sales person
In-Home Floors
11.2022 - 02.2023
- Remote in home shopping professional
- Used acquired industry knowledge to help customers make informed purchasing decisions
- Drove a box truck full of product samples
- Qualifying customers on the phone to determine what products to suggest
- Offering floor remodels as well as kitchen and bathroom remodels
- Able to provide an accurate quote based on in home estimate
- Closing customers first time in home or via correspondence
- Worked to build relationships with customers and built potential for additional sales.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Improved customer service and telecommunication skills to build lasting relationships.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Sales Person
Floors For Living
10.2021 - 11.2022
- Maintain and manage store operations
- Product knowledge pertaining to floors and home improvement
- Close sales from the first meeting
- Knowledge of finance products to best assist customers
- Measuring of the home or job site using tablet computer with measure software
- Project management - ordering of materials in a timely manner and scheduling
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Sales Ambassador
Green Mountain Energy
10.2019 - 05.2021
- Building relationships and acquiring new residential energy users through selling in-person, over the phone, FaceTime, and building a referral network
- 600+ hours of customer facing, on-location experience included: HEB retail, Home trade shows, Rodeos, etc.
- 100 + Renewable (Wind and Solar) Accounts Acquired
- People Skills, Qualifying potential customers, handling objections, meeting quotas
- Adapt to changing sales landscapes
- Extensive product knowledge: nonrenewable and renewable energy
- Well-versed with proprietary software
Sandwich Artist/Team Lead
Subway
01.2015 - 11.2016
- Open/close location, POS, Time Management,
- Training team members, Customer Service,
- Cleanliness, Multitasking.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Assisted customers in choosing menu items by providing food complementing information.
Education
Bachelor of Arts - Integrative studies, Business, Sociology, and Communication
University of North Texas
Denton, TX08.2019
Skills
- Cash handling expertise
- POS systems and cash register proficiency
- Accurate transaction processing with strong math skills
- Exceptional customer service and interpersonal abilities
- Calm and efficient under pressure
- Detail-oriented and organized
- Excellent communication skills
- Proficient in Microsoft Office
- Time Management Skills
- Product Knowledge
- Guest Inquiries
- Verbal and Written Communication
Timeline
Sales person
In-Home Floors
11.2022 - 02.2023
Sales Person
Floors For Living
10.2021 - 11.2022
Sales Ambassador
Green Mountain Energy
10.2019 - 05.2021
Sandwich Artist/Team Lead
Subway
01.2015 - 11.2016
Bachelor of Arts - Integrative studies, Business, Sociology, and Communication
University of North Texas
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