James Pace
United Airlines
Dallas,TX
5
years of professional experience
Customer-focused hospitality professional with experience in airline and insurance industries, delivering high-quality service in fast-paced, guest-facing environments. Proven ability to resolve concerns professionally, multitask effectively, and work collaboratively while maintaining safety, service, and brand standards.
Work History
Flight Attendant
1 Year 9 Months- Provide consistent, high-quality service to passengers while maintaining safety and regulatory compliance
- Assist guests with seating, special needs, and service requests in a fast-paced environment
- Address and resolve customer concerns calmly and professionally
- Collaborate with flight crew to ensure smooth operations and positive passenger experiences
Flight Attendant
3 Months- Delivered attentive onboard service while prioritizing passenger safety
- Supported boarding procedures and assisted passengers with individual needs
- Maintained professionalism during delays and service disruptions
- Worked as part of a team to ensure timely departures and customer satisfaction
Customer Service Representative
2 Years 8 Months- Assisted customers with policy inquiries, billing questions, and account updates
- Resolved concerns efficiently while maintaining high customer satisfaction standards
- Managed multiple systems while handling a high volume of customer interactions
- Accurately documented customer communications in compliance with company guidelines
Education
Bachelor of Arts - Business Management
- 3.5 GPA
Skills
Guest & Customer Service
Conflict Resolution
Multitasking & Time Management
Team Collaboration
Professional Communication
Problem Solving
Safety & Compliance Awareness
Customer service
Strong work ethic
Attention to detail
First aid
Timeline
Flight Attendant
United Airlines
11.2024 - CurrentRead More
Flight Attendant
PSA Airlines
07.2024 - 10.2024Read More
Customer Service Representative
Liberty Mutual Insurance
10.2021 - 06.2024Read More
University of Maryland Global Campus
Bachelor of Arts from Business Management
Read More
Availability
Available for part-time shifts, including evenings, weekends, and holidays.