James Painter
Frisco,TX
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
FIELD SERVICE TECHNICIAN
Lsg Sky Chefs
09.2024 - 12.2024
- Traveled to customer sites to keep projects on schedule while maintaining high quality
- Provided clear direction to internal teams, setting expectations and due dates for deliverables
- Assisted customers with installation, setup and training for new machines
- Resolved customer issues quickly by troubleshooting hardware and software issues remotely or on-site
- Installed switches and firewalls in a large-scale enterprise environment
- Performed maintenance on existing systems including patching, upgrades, hardware replacement and software installation
IT Team Lead
Disa/Global HR Research LLC
12.2022 - 07.2024
- Led a team of 6 IT professionals, managed daily operations, and ensured high-quality technical support.
- Led the setup and oversight of Duo Security's multi-factor authentication (MFA) throughout the organization, vigilantly tracked authentication logs, and swiftly resolved any anomalies or security issues.
- Oversaw patch management, tackled threats, handled mobile device administration, and managed BitLocker.
- Managed and tracked the inventory of all hardware and software, ensuring accurate records and compliance with company standards.
- Followed purchasing processes, ordered equipment as needed to maintain operational readiness.
- Delivered top-tier technical support, resolved advanced issues, and curated a knowledge base featuring recognized challenges, solutions, and best practices.
- Provided mentorship, training, and career development to team members, helping them advance their skills and knowledge.
- Orchestrated the implementation of Windows Autopilot to streamline the modern provisioning process for Windows devices.
- Assisted with other duties and projects as assigned by the Manager of IT Support.
IT & SECURITY
GenesisCare
11.2017 - 08.2022
- Onboarding and off boarding new employees
- Standardized new computers by deploying company approved images
- Configured and installed applications including Windows 10, Office 365, Microsoft Teams, and proprietary business software
- Managed setup and dispatch of new and replacement hardware/peripherals
- Directed projects including upgrading from Windows 7 to Windows 10 and establishing new company locations
TECHNICAL SUPPORT ENGINEER
McAfee Inc
05.2019 - 06.2020
- Responding to calls and inquiries from enterprise clients via portal
- Providing support for various McAfee products including ePolicy Orchestrator (EPO), agent, Management for Optimized Virtual Environments (MOVE), VirusScan Enterprise (VSE), VirusScan Enterprise for Storage (VSES), and endpoint security solutions for Mac, Linux, and Windows
- Addressing issues like high CPU usage, excessive memory consumption, memory leaks, installation failures, setting exclusions, system blue screens, and malware mitigation
- Guiding customers on recommended best practices, possible upgrade routes, and ensuring product compatibility
IT & SECURITY ANALYST
Whitney Solutions
06.2017 - 05.2019
- Oversaw and configured new computers with web protection, antivirus, and the latest security patches
- Served as a Help Desk Specialist and Computer Repair Technician
- Diagnosed and resolved issues related to wireless connections, firewalls, and Windows servers
- Assisted in organizing, maintaining, and mentoring young participants at the Cyber Security Camp at Collin College
Education
ASSOCIATE OF SCIENCE - INFORMATION SECURITY
Collin College
Skills
- Encryption
- Teamwork
- MSP
- Problem-Solving
- MFA
- Time Management
- MDM
- Customer Service
- Jira
- Intune
- Entra
- Autopilot
- Asset Management
- Attention to Detail
Timeline
FIELD SERVICE TECHNICIAN
Lsg Sky Chefs
09.2024 - 12.2024
IT Team Lead
Disa/Global HR Research LLC
12.2022 - 07.2024
TECHNICAL SUPPORT ENGINEER
McAfee Inc
05.2019 - 06.2020
IT & SECURITY
GenesisCare
11.2017 - 08.2022
IT & SECURITY ANALYST
Whitney Solutions
06.2017 - 05.2019
ASSOCIATE OF SCIENCE - INFORMATION SECURITY
Collin College
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