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Associate Principal Engineer

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Reliable, friendly, and adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying experiences.

Analytically driven Quality Technician with 10 years of experience in equipment performance, safety compliance, and quality obtention. Adaptable, detail-oriented, and committed to improving operational accuracy and driving continuous improvement.

Extrusion Operator at Michelin Tire with proven expertise in production efficiency and operational planning. Skilled in tool maintenance and fostering teamwork to enhance workflow. Recognized for implementing safety protocols and training new operators, ensuring high-quality standards while minimizing downtime. Forklift certified, committed to maintaining a safe and productive work environment.

Dynamic and dedicated professional with hands-on experience at Risinger Ranch, excelling in equipment repair and preventative maintenance. Proven ability to enhance livestock care and manage pasture sustainability. A fast learner and team player, adept at operating heavy machinery while maintaining a keen attention to detail.

Proactive and skilled IT graduate with a Diploma in Information Technology (Communication Networks), offering extensive experience in IT support, cloud computing, and systems administration. Possesses hands-on expertise in AWS, Microsoft Azure, and Office 365, consistently resolving technical issues and managing user systems to provide reliable support. Demonstrates a strong passion for technology with a proven ability to adapt to fast-paced environments and a commitment to continuous improvement. Dedicated to leveraging a strong work ethic and eagerness to learn to drive innovation and efficiency in IT operations.

Experienced and certified IT support and network technician with a background in cybersecurity essentials, network infrastructure, and user support. Skilled in configuring network devices, troubleshooting connectivity issues, and supporting end users. Proven ability to manage IT systems and documentation in dynamic environments. Reliable, detail-oriented, and committed to continuous learning and compliance with IT best practices.
Knowledgeable cybersecurity with solid foundation in IT support and troubleshooting. Expertise in system maintenance and network administration, demonstrating consistent ability to enhance operational efficiency. Proven track record in deploying technical solutions and resolving complex issues swiftly.

Dedicated Technical Support Representative skilled in optimizing customer interactions and product effectiveness. Responds promptly to customer questions and effectively resolves issues, contributing to increased user satisfaction. Demonstrated ability to support customer retention and enhance overall product experience.

Developing practical understanding of how cryptography secures data in real-world systems:

  Applying encryption algorithms (AES, RSA, SHA) to protect sensitive information.
  Exploring key management and digital certificates for authentication and non-repudiation.
  Analyzing classic ciphers (like Caesar and Vigenère) and their evolution into modern encryption standards.
  Understanding how cryptography integrates into network security protocols such as HTTPS, VPNs, and secure email.

Hands-on experience using Cisco Packet Tracer to:

  Design and configure local area networks (LANs) and wide area networks (WANs).
  Simulate network traffic, troubleshoot issues, and apply routing protocols (RIP, OSPF, EIGRP).
  Implement security configurations like access control lists (ACLs) and VLAN segmentation.
  Gain foundational understanding of Cisco Certified Network Associate (CCNA)-level concepts.


Experienced in administrative roles with proficiency in QuickBooks and Sage software, Zendesk support, and Microsoft Office suite. Demonstrates exceptional customer service and relations, remote work proficiency, and time management strategies. Skilled in communication, organisational tasks, IT support, front desk operations, filing systems management, data entry accuracy, and billing processes. Known for remaining calm under pressure and maintaining high standards of accuracy. Career goal includes leveraging extensive skills to enhance operational efficiency within a dynamic organisation.

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

James Parker

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IT Support

General Assistant

Security

Education

Bachelor of Science - Computer Information Systems

Associate of Applied Science -

Networking Course - undefined

undefined

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IT Support

General Assistant

Security

Bachelor of Science - Computer Information Systems

Associate of Applied Science -

Networking Course - undefined

undefined

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