James Payne
Hendersonville,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Showroom Manager
Ferguson Enterprises LLC
Asheville, NC
11.2021 - Current
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
Installation Manager
Ferguson Enterprises, LLC
06.2019 - 11.2021
- Providing quality control and acquiring proper documentation on all installations
- Working with local leadership to resolve issues and promote team growth
- Engaging with both in-house and third party teams to meet deadlines and expectations of customer base.
Installation Technician
Ferguson Enterprises, LLC
07.2018 - 05.2019
- Installed builder grade and White Glove appliances packages
- Upon completion of daily installations, assisted main branch with daily tasks
- Returned to installation technician after a year away to get installations back up and running in Asheville NC.
Will Call/Counter Representative
Ferguson Enterprises, LLC
08.2017 - 07.2018
- Worked in a fast-paced environment to pull orders while learning product knowledge.
- Worked closely with management to address any concerns or suggestions brought forth by customers or coworkers.
Installation Technician
Ferguson Enterprises, LLC
02.2017 - 07.2017
- Installed builder grade and White Glove appliances packages
- Upon completion of daily installations, assisted main branch with daily tasks
- Returned to installation technician after a year away to get installations back up and running in Asheville NC.
Warehouse Associate
Ferguson Enterprises, LLC
05.2016 - 01.2017
- Completed expected warehouse tasks and routed OT trucks through Western North Carolina.
Store Manager
Goodwill Inc.
07.2014 - 05.2016
- Worked with employee base to provide effective and superior customer service while meeting sales goals.
Sales Associate
Goodwill Inc.
06.2010 - 06.2014
- Interacted with large customer base by providing quick and effective customer service.
Education
Bachelor of Science in Kinesiology with a concentration in Sports Medicine with Honors -
The University of North Carolina at Greensboro (UNCG)
Skills
- Communication skills
- Leadership
- Microsoft Office (Excel, PowerPoint, Word)
- Digital Tags Expert
- Proficient in Trilogy, Power Bi, Buildcom, Dispatch Track (Appliance and Warehouse) and Oracle systems
Timeline
Showroom Manager
Ferguson Enterprises LLC
11.2021 - Current
Installation Manager
Ferguson Enterprises, LLC
06.2019 - 11.2021
Installation Technician
Ferguson Enterprises, LLC
07.2018 - 05.2019
Will Call/Counter Representative
Ferguson Enterprises, LLC
08.2017 - 07.2018
Installation Technician
Ferguson Enterprises, LLC
02.2017 - 07.2017
Warehouse Associate
Ferguson Enterprises, LLC
05.2016 - 01.2017
Store Manager
Goodwill Inc.
07.2014 - 05.2016
Sales Associate
Goodwill Inc.
06.2010 - 06.2014
Bachelor of Science in Kinesiology with a concentration in Sports Medicine with Honors -
The University of North Carolina at Greensboro (UNCG)