James Perez

Results-driven Network Engineer with 18 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. TS/SCI cleared.

• Unified Comms Specialist, V2X CORP/ ITSS PROGRAM, RAMSTEIN, GERMANY, Provide support to designing, planning, and building communications networks, configuring routers, switches, and firewalls for LAN and WAN systems, and VPN concentrators with appropriate network engineering and communications protocols., Develop Preliminary and Critical Design documentation in support of key project milestones, Coordinate LAN/WAN hardware/software improvements and/or enhancements, then plan implementation of enhancements
• Network Administrator, V2X CORP / EITS PROGRAM, WIESBADEN, GERMANY, Responsible for leading and performing the day-to-day installation, administration, and maintenance of all U.S. Army Corps of Engineers (USACE), Europe District (NAU) network infrastructure and ensuring availability of resources. Supported current and implemented future sites within the NAU enclave. Provided Network and telecommunication administration services and designed the infrastructure and connectivity protocols. Recommended products, developed, and implemented security practices specific to stakeholder requirements. Ensured inter/intranet communications between the Corps of Engineers Network (CorpsNet, all NAU sites, and the NAU District Datacenter and COOP Datacenter)., Maintained Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) services for the management of all IP addresses (currently Microsoft) in use at supported sites., Maintained and updates topology maps detailing cabling, electrical hookups, numbers of nodes, numbers and types of communication devices, servers, desktops, laptops, peripherals, etc., on the NAU LAN/WAN., Assured embassy circuits maintain availability into NAU according to performance standards as outlined in the QASP., Provided all telephony services to USACE NAU including desk phones, VoIP, Call Manager, conferencing, MDM (to include mobile device deployment, inventory mgmt., and SIM provisioning), data-only SIM provisioning, and associated features, Provided all data communication lines including current lines and any additional lines approved for by the Government., Provided all data connectivity between the NAU Headquarters' office in Wiesbaden, the District field sites, and the USACE OCIO G/6. Activities include the following: installation, testing and evaluation, migration recommendations and plans, problem analysis/solving, maintenance, and de-installation. As requested, the contractor shall assist NAU in establishing new commercial circuits in the NAU Area of Responsibility (AOR) through a commercial provider of choice., Established network specifications. Analyzes workflow and security requirements., Analyses and addresses network performance issues such as availability, latency, utilization and throughput to enhance performance via network tuning, Directed or performs installation, configuration, and testing of network equipment, establishing connections and firewalls and defining the policies and procedures of the network.
• System Administrator Senior, GDIT / EMITS PROGRAM, CAMP BONDSTEEL, KOSOVO, Independently provided advance level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures. Troubleshooted system hardware and software specific issues that are moderate to high complexity in scope. Trained end users on the proper use of hardware and software., Performed advance software installations and upgrades to operating systems and layered software packages., Monitored and tunes the system to achieve optimum performance levels., Ensured workstation/server data integrity by implementing standard software and hardware solutions., Independently ensured data/media recoverability by following a schedule of system backups and database archive operations., Conducted advance hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines., Ensured that performance and security of computers meet the needs of network users., Applied practical knowledge of job area typically obtained through advanced education and work experience., Provided guidance to less-experienced personnel., Evaluated existing systems and assists with planning long-term strategies., Maintained equipment spares and ensure compliance with program quality control standards., Coordinated sanitization, return, replenishment, and/or destruction of failed items with the program's centralized depot., Maintained site configuration management documentation., Applied practical knowledge of job area typically obtained through advanced education and work experience.
• Information Systems Operations Specialist, VECTRUS CORP / OPMAS-E PROGRAM, CAMP BONDSTEEL, KOSOVO, Provided layer 2/3 device management for Switch, Router, Server, Storage applications as well as some Tier I and II customer support functions. Responsible for the day-to-day operation of the network resources and has overall responsibility of the data and communication environment to include installation, maintenance, and usage of the U.S. Army's DSN/VoIP, SIPR classified, NIPR unclassified networks. Provided exceptional customer service to our Warfighters, our Army customer (KFOR) and coordinate with interfacing agencies to meet mission performance., Responsible for installation, configuration, and maintenance of network software and hardware. Proficient at software/hardware maintenance and troubleshooting of various vendor switch/router/server platforms including Dell, HP, CISCO, Brocade, LTO tape library, fiber switches, and SANs. Ensures compatibility between systems, file access methods, and installed programs. Receives and answers trouble calls from users and tracks the trouble calls using the U.S. Army's ISTM ticketing system. Responds to system failures cause by software and hardware deficiencies., Conducts file server backup and restorations. Completes standard file recovery procedures when files are lost due to system failures or malfunctions. Maintains share folder access/permission controls. Performs COOP site activities., Installation, configuration, and management of network devices to include modems, hubs, switches, and routers as part of the Local Area Network utilizing TACACS. Operates and maintains all aspect of physical and virtual server administration to include, but is not limited to, VM ware/Hyper V, Microsoft 2012 Active Directory, Windows Internet Name Service (WINS), Domain Name System (DNS), Domain Host Configuration Protocol (DHCP), print queues, Digital sender queues, etc. Maintained systems availability and performed regular maintenance on equipment. Responsible for operations and maintenance of VoIP/VoSIP equipment. Experienced with Cisco Unified Call Manager/Call Manager Express for VoIP deployments. Takes direction from the USAREUR/2nd Sig CMD Network Analysts to ensure that backbone devices are IAVA compliant and to assist in troubleshooting of network deficiencies. Responsible for physical infrastructure of the Local Area Network to include necessary cabling required., Knowledge of sub-netting, switching and Cisco IOS. Use Cisco Works (and other software application tools) to manage and administer the network. Responsible for configuring, installing, testing life cycle replacement, firmware upgrades, overseeing maintenance and operations of servers, switches and routers as well as peripheral devices and associated software in an enterprise environment. Responsible for Request for Change (RFC) processes to include site surveys, data collecting, validate ATC/ATC/CoN requirements, network drawings, submission, implementation and tracking to completion., Provides front line customer service Automatic Data Processing Equipment (ADPE) support with responsibilities for immediately responding to and troubleshooting, configuring and repairing hardware problems/software issues. Client device AGM baselining, SCCM and remote patching, compliancy verification (STIG/SCAP) installation and deployment. Customers contact the Service Desk in person, by phone, using Remedy or sending emails., Provides technical support, guidance, and administration of Microsoft Systems Center Configuration Manager (SCCM), Microsoft BitLocker Administration and Monitoring (MBAM), Network Access Controls, Domain Group Policy Object (GPO) Controls, Active Directory (AD), Organizational Units (OU) structures. Responsible for software/hardware maintenance and troubleshooting of various vendor devices/platforms including Dell, HP, Pairgain, Canoga Perkins, Tandberg, Adobe, Microsoft Office suite, etc. Joins client computers/devices to Microsoft Active Directory domains. Configures local PC connections to network printers and detail senders. Maintaining OS applications, firm ware, antivirus, BIOS security and IAVA requirements by the US Army standards and regulations to include Assured Compliance Assessment Solution (ACAS), Security Technical Implementation Guides (STIGs), and Security Content Automation Protocol (SCAP) compliancy.
• Strategic Engagements NCOIC, US ARMY USAREUR COMMAND, WIESBADEN, GERMANY, NCOIC for the U.S. Army Europe G5; Provided USAREUR the capability for strategic analysis in support of the development and implementation of plans at the theater strategic level thereby facilitating the commander's ability to see and operate beyond traditional operational concepts in order to achieve desired strategic effects. Supports the Strategic Engagements Office by managing tasks and administrative operations. Manages the collection of USAREUR objectives of stakeholders throughout the Area of Responsibility (AOR); Responsible for the administrative accountability of four officers., Fixed multiple technical issues during video teleconferences in real time and maintained military bearing under pressure, Managed and troubleshooted VOIP configuration of NIPR, SIPR and CENTRIX, CISCO, and Avaya phones., Maintained a SharePoint for the CG's Calendar Build Brief, allowing instant staff to input and collection, Helped develop over 50 strategic engagements for USAREUR through support to the Strategic Engagements enterprise, Coordinated and executed over 15 Engagement Synchronization Working Groups involving 28 staff sections and directorates, Coordinated and executed VTC and Tele-conference meetings and provided technical support, Planned and executed several on site and remote operational deployments to include installation and setup of VTC and communication equipment across NIPR and SIPR domains., Ensured proper documentation of completed and ongoing IT processes to take place to ensure proper continuity.
• IT System Administrator, US ARMY NATIONAL GUARD, HARTFORD, CONNECTICUT, Establish, modify, and analyze overall system backup and recovery strategies for assigned systems. Explored and recommended hardware/software changes to various computer systems. Prepared contractual agreements to support the needs of organization and manages thorough completion of projects. Monitored security management in accordance with National Guard Bureau (NGB) regulations and state policies. Provided input to the state Continuity of Operation Plan (COOP) procedures for system disaster recovery. Planned and scheduled the installation of new/modified hardware, operating systems, and software applications., Installed and configured hardware and software on personnel computers and for personal data assistants associated with assigned systems, while managing multiple operating systems and computer platforms for 400+ employees., Played an active role as a systems administrator by planning, coordinating, modifying, implementing, and troubleshooting systems to meet customer needs., Maintained the units Homepage on the intranet and public space. Administrated the units SharePoint databases and client directed interfaces., Developed and provided guidelines, standard operating procedures (SOPs), bulletins, and flyers for operational use of assigned C4 systems, services, and activities., Explored and implemented systems software changes and operating system releases, while maintaining the operational status of systems., Resolving CAC Card issues: deleting, downloading, and updating Certificates, Provided technical assistance and advice to personnel involved in system design, programming, database design, and modifying commercially developed software., Determined equipment and communications requirements and interfaced with other systems., Diagnosed system failures to isolate source of problems between equipment, system software, and application programs., Provided solutions by modifying codes, devising fixes, documenting problems, and advising responsible parties., Evaluated machine usage and develop plans for the necessary acquisition to support future automation (hardware and software) requirements., Analyzed policies, regulations, and system provisions governing standard operating systems and provide assistance and advisory services to users., Coordinated with system developers to resolve solutions to hardware and/or software malfunctions., Reviewed and implemented local policies regarding system access, network rights, and physical access to systems and equipment., Planned and scheduled the installation of new or modified hardware, operating systems, and software applications., Considered factors such as compatibility, conversion, or implementation costs, and impact on existing equipment.
• Service Delivery Analyst II, HENKEL, ROCKY HILL, CONNECTICUT, Provided VTC support for all conferences and internal meetings, while instructing end-users on company related software/hardware. Conducted network troubleshooting to identify and resolve common network problems. Installed, upgraded, and configured network printing, directory structures, rights, security, and software on file servers. Developed network users, directories, and security for networks installation. Updated network hardware and software components as required., Delivered IT support to the CEO, board members, distinguished executives, and Henkel family, while supporting telecommunication conferences between country sites., Delivered IT support to the CEO, board members, distinguished executives, and, Efficiently maintained and administrated software/hardware inventories, licensing, and documentation primarily with the Apple mobile environment by utilizing MobileIron., Facilitated new hardware and technology upgrades within our sites, Was the escalation point for any IT issues at my site location, Managed small to medium integration projects, Supported the improvement of the business relationships through Caffeinate and Educate, IT Unplugged, and other initiatives, Was the SME/Mentor for O365 Ensured the site scorecard remained up to date, and that all risks were properly communicated within IBS.
• IT Manager, AURORA HEALTH MANAGEMENT, FARMINGTON, CONNECTICUT, Played a vital role as the corporate contact for all software/hardware related issues and support requests for multi-state long term care management facilities to maintain daily business functions. Maintained and administrated the Apple mobile environment by utilizing AirWatch. Provided technical support to users of several operating systems, such as Windows 7/10 and Apple iOS. Ensured the facility adhered to both State and Federal law in regard to keeping and processing personal medical records on eMAR and eHR systems. Created and overseen projects for end of life turn over and software updates. Configured and troubleshot Microsoft Outlook, Outlook Express and Exchange 2007/2010. Managed 9 sites without subordinate support throughout Maryland, Connecticut, and New Hampshire., Ensured seamless transition managing the purchase of government facilities for private use and installed required technology. Ensured personnel were trained on applicable functions and equipment upon deployment., Updated servers with latest service packs and hot fixes as well as user accounts from Windows XP, 7/10 and Apple OS., Vetted vendors to ensure company was receiving the best service and cost-effective solutions possible, Created, removed, and modified user accounts, Troubleshot Outlook issues, creating, and moving mailboxes, Modifying folders, granting users permissions of folders, Modifying user accounts using Directory Resource Assistance (Active Directory), Enabled and Disabled user accounts using Active Directory, Modify user, computer, and group information via scripting, Maintained and administrated the Apple mobile environment utilizing AirWatch, Analyzed and maintained Exchange Server accounts, Technical support Operating Systems (Windows Professional XP/7/10), Updating servers with latest service packs and hot fixes, Troubleshoot for Exchange 2007, Logged trouble tickets using Remedy 6.3 & 7.1, Assisted system administrators in creation of user accounts, Created statistics and Excel spreadsheets for Inbound and outbound call logs & registries, Configuring and troubleshooting Microsoft Outlook and Outlook express